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Assistant General Manager

2 months ago

Grand Rapids, Michigan, United States IHOP Full time

Job Summary:

We are seeking a highly skilled and experienced Assistant General Manager to join our IHOP team. As a key member of our management team, you will be responsible for supervising the day-to-day operations of our restaurant, ensuring a pleasant dining experience for all customers, and managing all matters relating to associates and the team.

Key Responsibilities:

  • Supervise and coordinate the activities of restaurant staff, including management and associates, to ensure efficient and effective service delivery.
  • Ensure that all customers receive a high level of service and that their needs are met in a timely and professional manner.
  • Respond to customer complaints and concerns in a prompt and professional manner.
  • Manage and maintain accurate records of customer feedback, input, and information.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other members of the management team to achieve business objectives and goals.

Requirements:

  • Proven experience in a restaurant management role, preferably with IHOP.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.