Assistant General Manager
5 days ago
**Job Summary**
The Assistant General Manager (AGM) is a key member of the restaurant management team, responsible for supporting the General Manager in the overall success of the store. The AGM plays a critical role in ensuring the store meets performance and profit goals, while providing an exceptional customer experience.
Key Responsibilities:
- Store Operations: Assist the General Manager in the management of the entire store's operations, including supervising management and associates, ensuring a pleasant dining experience for customers, and responding to customer complaints or inquiries.
- Associate Management: Manage and oversee all matters relating to associates, including recruiting, hiring, training, coaching, associate engagement, and performance management.
- Compliance and Safety: Ensure compliance with corporate training programs and established safety, security, quality, and store operations policies, procedures, and practices.
- Performance Analysis: Analyze results and trends, and prepare action plans to leverage the store's strengths and address areas of opportunity.
- Scheduling and Labor Management: Plan and prepare work schedules, and coordinate daily assignments and activities of associates to meet the needs of the business.
Management-Essential Duties:
- Customer Service: Supervise the day-to-day task assignment and manage the performance of Customer Service Associates, including recruiting, hiring, training, coaching, managing performance, and administering progressive discipline.
- Store Management: Oversee the completion of duties by hourly store management associates, and ensure proper training and training compliance of all hourly associates.
- Labor Management: Ensure creation of the store's weekly schedule, while working within labor guidelines and meeting targets.
- Cash Management: Oversee cash management procedures, monitor and analyze reports relating to Loss Prevention, and report trends to the General Manager.
- Inventory Management: Ensure accuracy of weekly payroll, and control inventory level by checking in all external vendors and ensuring the delivery is accurate.
- Security and Quality: Ensure execution of established security, quality, and store operations policies, procedures, and practices.
- Customer Service Programs: Ensure the 24/7 execution of all customer service programs and processes.
Benefits:
- The pay range starts at $38,000/year, but up to $45,000/year based on experience.
- Competitive Pay
- Annual Bonus Package if performance metrics are met
- Health Insurance
- 401K
- Paid Vacation
- Real Advancement Opportunities
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