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Assistant General Manager

4 weeks ago

Grand Rapids, Michigan, United States Homewood Grand Rapids Full time
Job Summary

As an Assistant General Manager at Homewood Grand Rapids, you will play a crucial role in ensuring the efficient operation of the hotel and providing exceptional guest experiences. You will supervise and support various departments, including Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping, in the absence of the General Manager. Your primary responsibilities will include:

  • Supervising and supporting department heads to ensure seamless hotel operations
  • Assisting the General Manager in revenue generation programs and sales efforts
  • Developing and implementing training programs for managerial and hourly employees
  • Creating an environment where employees make empowered decisions to ensure guest satisfaction
  • Assisting with the creation of financial reports and meeting corporate-imposed deadlines
Responsibilities

As an Assistant General Manager, you will be responsible for:

  • Approaching all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
  • Maintaining regular attendance and adhering to Aimbridge Hospitality standards
  • Complying with certification requirements, such as Food Handlers, Alcohol Awareness, CPR, and First Aid
  • Ensuring the efficient operation of the hotel in the absence of the General Manager
  • Participating in required M.O.D. coverage and ensuring training in service standards
Requirements

To be successful in this role, you will need:

  • At least 5 years of progressive experience in a Rooms or F&B department at a hotel
  • Previous supervisory experience
  • Proficiency in Windows Operating Systems
  • Ability to evaluate and select among alternative courses of action quickly and accurately
  • Ability to work well in stressful, high-pressure situations
Benefits

As a valued member of our team, you will enjoy a competitive benefits package, including:

  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • 401(k) retirement plan
  • Employee assistance program