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Assistant General Manager

2 months ago

Grand Rapids, Michigan, United States Suburban Inns Full time
Job Overview

Suburban Inns is seeking a highly skilled and experienced Assistant General Manager to join our team. As a key member of our management team, you will be responsible for assisting the General Manager in overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Assist the General Manager in developing and implementing strategic plans to drive business growth and improve guest satisfaction
  • Manage hotel operations, including front desk, housekeeping, food and beverage, and maintenance
  • Lead and develop a high-performing team, providing coaching, training, and feedback to ensure excellent service delivery
  • Monitor and control hotel expenses, ensuring compliance with budget and financial targets
  • Collaborate with other departments to ensure seamless operations and excellent guest experiences
  • Respond to guest complaints and concerns, resolving issues promptly and professionally
  • Stay up-to-date with industry trends, best practices, and regulatory requirements, applying knowledge to improve hotel operations and guest experiences
Requirements
  • Bachelor's degree in Hospitality, Business, or related field
  • Minimum 2 years of experience in hotel management, with a proven track record of success
  • Strong leadership and communication skills, with the ability to motivate and develop a high-performing team
  • Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions
  • Ability to work effectively in a fast-paced environment, with a strong focus on guest satisfaction and business growth
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance