Front Office Coordinator

2 weeks ago


Ocean Springs, Mississippi, United States Staff My Agency Full time

Company Overview: Staff My Agency is seeking a dedicated Front Office - Team Member to enhance our customer service experience. This role is ideal for individuals who thrive in a dynamic environment and are eager to learn.

Key Responsibilities:

  • Deliver accurate product and service information while addressing customer inquiries effectively.
  • Manage and direct incoming calls with professionalism.
  • Resolve customer complaints by providing suitable solutions and alternatives promptly; ensure follow-up for complete resolution.
  • Maintain comprehensive records of customer interactions, process accounts, and organize documentation efficiently.

What We Offer:

  • Competitive base salary with performance bonuses.
  • Paid time off, including vacation and personal/sick days.
  • Valuable experience in a supportive environment.
  • Opportunities for career growth and advancement within the agency.

Ideal Candidate Profile:

  • Must be willing to obtain Property and Casualty license.
  • Must be willing to obtain Life and Health license.
  • Exceptional phone handling skills and active listening abilities.
  • Comfortable with making outbound calls.
  • Genuinely enthusiastic about assisting customers.
  • Patient, empathetic, and an effective communicator.
  • Strong problem-solving capabilities.
  • Excellent verbal and written communication skills.
  • Able to prioritize tasks and manage time efficiently.

This position is with an independent contractor agent. Employees must successfully complete any necessary licensing requirements and training programs.



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