Bilingual Spanish Branch Banker

5 days ago


Chicago, Illinois, United States PNC Financial Services Group Full time
Job Summary

We are seeking a highly skilled and motivated Bilingual Spanish Branch Banker to join our team at PNC Financial Services Group. As a key member of our Retail Branch Banking Network, you will be responsible for strengthening customer relationships and driving sales growth through proactive sales conversations and exceptional customer service.

Key Responsibilities
  • Customer Acquisition and Retention: Acquire and deepen the branch customer base through a variety of proactive sales and service activities, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement.
  • Sales and Service: Drive proactive sales conversations through internal and outbound interactions, leveraging a defined sales process to identify and meet customer needs, and delivering a full PNC conversation with every client interaction.
  • Customer Loyalty and Growth: Create customer loyalty and grow customer share of wallet through a differentiated customer experience, performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Risk Management: Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits, and participating in branch daily operations to ensure efficient and accurate completion.
Requirements
  • Language Skills: Bilingual Spanish required.
  • Education and Experience: High school diploma or equivalent required; 1+ years of related experience preferred.
  • Skills and Competencies: Strong customer service and sales skills, ability to work in a fast-paced environment, and proficiency in banking products and services.
What We Offer

PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical, dental, and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension, and stock purchase plans, and more.


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