Customer Service Representative

2 weeks ago


Milford, Massachusetts, United States Best Buy Full time

Customer Experience Specialist (Advisor) - Job Overview

Position Summary

This is a full-time entry-level role designed for individuals eager to enhance their career in customer service. Enjoy a range of benefits tailored to your role and tenure.

Benefits Include:

  • Backup childcare services
  • Tuition assistance for employees and their dependents
  • Generous employee discounts
  • Comprehensive medical and dental coverage
  • Paid time off
  • Rewards for engaging with new products
  • Opportunities for self-paced learning in various areas such as sales, leadership, time management, and diversity.

Role Overview

As a Customer Experience Specialist, you will represent Best Buy to all visitors, dedicated to identifying the best solutions for each customer's immediate and future needs. You will cultivate enduring relationships with customers by providing tailored and exceptional service.

Comprehensive training will be provided to equip you with the necessary skills to recommend appropriate products and services. This training encompasses the essentials of delivering outstanding product knowledge and customer service in a customer-centric environment. You will have the opportunity to focus on the department that interests you most while learning about innovative product categories as they emerge.

At Best Buy, we strive to create an inclusive work environment where every employee feels valued and can contribute to our collective mission. We are committed to being a leading company for both our customers and employees by embracing diversity in our workforce, reflecting the communities we serve.

We prioritize building long-term relationships with our applicants, employees, and customers. If you thrive in an environment that fosters individual and team success, you will find a rewarding career here.

Key Responsibilities

  • Greet and engage customers warmly and amicably.
  • Utilize your skills and knowledge to suggest products and services that align with customers' current and future needs.
  • Act as a brand ambassador, merging your enthusiasm for the Best Buy brand, customer service, and technology.
  • Assist customers with their purchases, returns, and exchanges.
  • Commit to ongoing learning and self-improvement to enhance your expertise.
  • Leverage available resources to stay updated on skills and promotional initiatives.
  • Contribute to profitable growth during peak business times while maintaining a customer-first approach.
  • Ensure your department is well-maintained and stocked.
  • Collaborate effectively with supervisors and colleagues across departments.

Basic Qualifications

  • Ability to thrive in a fast-paced, team-oriented setting.
  • Flexibility to work a schedule that accommodates your availability, including weekends and holidays.


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