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Customer Engagement Representative

2 months ago

Milford, Massachusetts, United States Best Buy Full time

Customer Experience Specialist (Advisor) - Job Overview

Position Summary

As a full-time entry-level associate, you will enjoy a range of fantastic benefits, including:

  • Backup childcare services
  • Tuition assistance for you and your dependents
  • Generous employee discounts
  • Comprehensive medical and dental coverage
  • Paid time off
  • Rewards and discounts for engaging with new products
  • Opportunities for self-paced learning in areas such as sales, leadership, time management, and diversity & inclusion.

Customer Experience Specialists serve as the welcoming face of Best Buy, dedicated to identifying the ideal solutions for each customer's immediate and future needs. These specialists cultivate enduring relationships with customers by delivering personalized and exceptional service over time.

Our Customer Experience Specialists receive thorough training to effectively recommend the right products and services tailored to each customer. This training encompasses the essentials of providing world-class product knowledge and customer service in a customer-centric environment. You will be trained in the department that aligns with your interests and will have the chance to learn about exciting new product categories as they emerge.

At Best Buy, we strive to create a workplace where every employee feels a sense of belonging and can contribute to our collective mission. We are committed to being a leading company for both our customers and employees by embracing individuals from diverse backgrounds and identities. Our customer base is varied, and we aim to ensure our workforce reflects the communities we serve.

We are passionate about fostering long-term relationships with our applicants, employees, and customers. If you thrive in an environment that encourages both individual and team success, you would be a valuable addition to our organization.

Key Responsibilities

  • Warmly greets and engages customers, creating a welcoming atmosphere.
  • Utilizes acquired skills and knowledge to suggest products and services that meet customers' current and future needs.
  • Acts as a brand ambassador, combining your enthusiasm for the Best Buy brand, customer service, and technology to serve our customers.
  • Assists customers with their sales orders, returns, and exchanges.
  • Applies relevant knowledge and expertise through continuous learning and self-development.
  • Employs available tools to stay updated on skills and promotional initiatives.
  • Contributes to profitable growth during critical business periods while supporting our customer-focused approach.
  • Maintains merchandising standards and ensures the department is clean and well-stocked.
  • Collaborates effectively with supervisors and associates in other departments.

Basic Qualifications

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that accommodates your availability, including weekends, nights, and holidays.