Customer Support Specialist

1 week ago


Durham, North Carolina, United States NC Farm Bureau Full time

**Job Summary:**

We are seeking a skilled Customer Service Agent to join our team at NC Farm Bureau. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers.

**Responsibilities:

  • Dig into customer complaints and contribute to process improvements
  • Address customer concerns in a friendly and timely manner, ensuring high satisfaction levels
  • Refer to established scripts when navigating complex situations and seek supervisor guidance if needed
  • Follow up on customer interactions thoroughly, guaranteeing customer delight
  • Maintain accurate customer records and update information as required

**Qualifications:

  • High school diploma or equivalent
  • Prior experience in a customer-facing role
  • Exceptional active listening, interpersonal, and communication skills

**Estimated Salary:** $45,000 - $60,000 per year, based on industry standards and location factors.



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