Customer Support Specialist
1 week ago
**Job Summary:**
We are seeking a skilled Customer Service Agent to join our team at NC Farm Bureau. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers.
**Responsibilities:
- Dig into customer complaints and contribute to process improvements
- Address customer concerns in a friendly and timely manner, ensuring high satisfaction levels
- Refer to established scripts when navigating complex situations and seek supervisor guidance if needed
- Follow up on customer interactions thoroughly, guaranteeing customer delight
- Maintain accurate customer records and update information as required
**Qualifications:
- High school diploma or equivalent
- Prior experience in a customer-facing role
- Exceptional active listening, interpersonal, and communication skills
**Estimated Salary:** $45,000 - $60,000 per year, based on industry standards and location factors.
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Administrative Support Specialist
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Technical Support Specialist
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Operations Support Specialist
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