Help Desk Support Specialist

2 weeks ago


Durham, North Carolina, United States NC Farm Bureau Full time

We are looking for a dedicated Help Desk Support Specialist to provide top-notch support to our customers. The successful candidate will have a strong understanding of customer needs and preferences and be able to communicate effectively with them. The estimated salary for this position is around $48,000 - $58,000 per year.

In this role, you will be responsible for resolving customer complaints and providing solutions that meet their needs. You will also be part of a collaborative team that works together to identify areas for improvement and implement changes to enhance the customer experience.

  • Key Responsibilities:
  • • Respond to customer inquiries and resolve issues in a timely and efficient manner
  • • Work with the team to identify patterns in customer complaints and implement changes to improve customer satisfaction
  • • Maintain accurate records of customer interactions and updates

Requirements:

  • • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • • Previous experience in a customer-facing role
  • • Excellent problem-solving, communication, and interpersonal skills

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