IT Infrastructure Support Specialist
1 week ago
We are seeking a highly motivated IT Infrastructure Support Specialist to join our team in Durham, NC. This is a 12+ months contract with the possibility of renewal.
About the Role:
- Install and configure Windows 11 on laptops and desktops
- Troubleshoot hardware and software issues on both platforms
- Provide excellent customer service as part of a client-facing role
- Manage and resolve tickets efficiently
- Utilize own transportation for work-related activities
- Demonstrate strong timekeeping and reliability
Responsibilities:
- Ensure seamless installation and configuration of Windows 11 on all devices
- Identify and troubleshoot hardware and software issues promptly
- Foster strong relationships with clients through exceptional customer service
- Effectively manage and resolve tickets within set timelines
- Comply with company policies regarding use of personal transportation for work purposes
- Consistently demonstrate strong timekeeping and reliability skills
Requirements:
- Windows 11 installation/configuration/troubleshooting experience
- Laptop/Desktop install, repair and troubleshooting expertise
- Excellent customer service skills
- Ticket management and resolution capabilities
- Reliable transportation
- Strong timekeeping and reliability
What We Offer:
- A competitive salary of $60,000 - $80,000 per year, depending on experience
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
- Opportunities for professional growth and advancement
About BCforward:
BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN, with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
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