Technical Support Specialist

1 week ago


Durham, North Carolina, United States Swoon Full time
Job Overview

Swoon is currently seeking a skilled Technical Support Specialist to join their team in Durham, NC.

About the Role

This 12-month contract position offers a competitive pay rate of $21 per hour.

  • This role involves handling complex computer issues via IT ticketing, email, Slack, or phone; assessing severity, troubleshooting, resolving, or referring to technical staff; and training Tier 1 techs and creating knowledge articles.
Responsibilities

The selected candidate will be responsible for:

  • Assisting in acquiring, installing, upgrading, and maintaining workstations, laptops, and software; configuring systems for new users and managing hardware/software asset lists.
  • Providing quality customer service to Avalara staff; designing processes to enhance support experience and self-service; coordinating communication between users and IT teams.
  • Maintaining ticket tracking systems and documentation for efficient help desk operations; identifying trends and seeking process efficiencies.
  • Escalating advanced technical issues, collaborating with system owners to resolve problems impacting end users.
Why Swoon?

Swoon handles the staffing needs of over 80 Fortune 500 clients. They have won the Best and Brightest Companies to Work for in the Nation Award six years in a row and have been awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016-2020.



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