Client Success Onboarding Consultant
1 week ago
Position Summary
As a Client Success Onboarding Consultant, you will serve as a pivotal guide for hotel clients transitioning from conventional methods to our cutting-edge digital platform. Your role will involve building strong relationships with new clients while nurturing existing accounts. Your exceptional communication and interpersonal skills will be key to your success in this position.
Key Responsibilities
- Provide education to clients and optimize their product configuration for the fastest route to success.
- Facilitate onboarding sessions, company presentations, and product demonstrations.
- Remove obstacles that hinder clients' objectives: product challenges, implementation issues, support concerns, knowledge gaps, or misunderstandings of the product.
- Comprehend and align with clients' goals and challenges.
- Develop strong relationships across various organizational levels.
- Lead success planning and Executive Business Reviews.
- Instruct users on how to maximize product offerings.
- Proactively collect and communicate client feedback to internal teams.
- Work collaboratively across departments to improve the customer experience.
- Innovate and implement process enhancements for team efficiency and service excellence.
Qualifications and Skills
- 2-3 years of experience in a Customer Success or Onboarding role.
- Proven ability to cultivate client relationships and manage service lifecycles.
- Demonstrated experience in guiding clients to optimize product use.
- Strong analytical skills with the ability to derive actionable insights from data.
- Leadership qualities that reflect assertiveness, problem-solving abilities, and a growth-oriented mindset.
- Outstanding communication skills.
- Experience engaging with senior leadership.
- Capacity to excel in a fast-paced environment.
- Background in hotel operations, particularly in Food & Beverage, is preferred.
- Proficiency in Spanish is a plus.
- Experience in a start-up environment is advantageous.
- Familiarity with Zendesk and Customer Success platforms is beneficial.
Education & Experience
- Bachelor's Degree or equivalent professional experience.
-
Client Success Strategist
2 weeks ago
Miami, Florida, United States Keel Digital Solutions Full timePosition OverviewSalary: $70,000 - $80,000Role: Customer Success ManagerWork Arrangement: Hybrid - Remote & Head OfficeBenefits: Comprehensive health coverageWork Schedule: Monday to FridayAbout Keel Digital SolutionsKeel Digital Solutions operates at the intersection of technology and healthcare, dedicated to delivering exceptional service through...
-
Client Success Strategist
2 weeks ago
Miami, Florida, United States Keel Digital Solutions Full timeJob OverviewSalary: $70,000 - $80,000Position: Customer Success ManagerLocation: Hybrid - Remote & Head OfficeBenefits: Extended health careSchedule: Monday to FridayAbout Keel Digital SolutionsKeel Digital Solutions is a pioneering organization in the technology and innovation sector, particularly within healthcare. Our mission is to deliver exceptional...
-
Client Success Specialist
1 week ago
Miami, Florida, United States HireFinder Full timeJob OverviewPosition SummaryAs a Client Success Specialist at HireFinder, you will play a pivotal role in guiding hotel clients as they transition from conventional practices to our cutting-edge digital solutions. Your primary responsibility will be to cultivate strong relationships with both new and existing clients, ensuring their needs are met and...
-
Sr. Director, IT Client Success
3 weeks ago
Miami, Florida, United States UOMUOMUS Full timePosition Title: Sr. Director, IT Client Success- UHealth ITCompany: University of MiamiThe University of Miami's Department of Information Technology is seeking a full-time Sr. Director, IT Client Success for UHealth IT. This role entails overseeing IT client support services to meet the needs of UHealth's enterprise users. The Sr. Director is responsible...
-
Onboard Sales Director
2 months ago
Miami, Florida, United States Norwegian Cruise Line Holdings Ltd. Full timeJOB SUMMARY: Responsible for the revenue, strategy, and management of the onboard sales program. Oversee recruitment, hiring, scheduling, training and management of the onboard Cruise Consultants. Daily administration of the Onboard Sales program by handling escalated issues, ensuring all customer inquiries are resolved in a timely manner, monitoring, and...
-
Client Success Manager
2 weeks ago
Miami, Florida, United States Internet Girlfriend Full timeJob OverviewAs a Client Success Manager, your primary focus will be on nurturing client relationships, enhancing the performance of client accounts, and fostering revenue growth. You will collaborate closely with content creators to help them optimize their earnings across various social media platforms.Key Responsibilities:Account Oversight:Oversee a...
-
Customer Success Specialist
5 days ago
Miami, Florida, United States KENTECH CONSULTING INC Full timeJob DescriptionAbout KENTECH Consulting Inc.KENTECH Consulting Inc. is a leading provider of innovative background technology screening solutions. Our mission is to empower organizations to make informed hiring decisions by delivering exceptional customer experiences.Job SummaryWe are seeking a highly skilled and results-driven Client Success Manager to join...
-
Employee Onboarding Coordinator
2 weeks ago
Miami, Florida, United States Cardone Enterprises Inc Full timeJob OverviewAt Cardone Enterprises Inc, our vision is to connect with individuals globally to enhance their business acumen, career trajectories, financial literacy, and interpersonal relationships. This ambitious goal drives us to seek exceptional talent who are motivated to take significant steps towards achieving this mission.Founded by renowned private...
-
Client Success Specialist
2 weeks ago
Miami, Florida, United States All Building Cleaning Corp. Full timeExciting Career OpportunityWe are seeking a dedicated and enthusiastic Client Success Specialist to become a vital part of our organization. If you have a passion for nurturing customer relationships, addressing challenges, and providing outstanding support, this role may be ideal for you. We pride ourselves on fostering a supportive workplace and offering...
-
Customer Success Professional
6 days ago
Miami, Florida, United States Forwood Safety Full timeJob DescriptionJob Summary:We are seeking a highly skilled Customer Success Professional to join our team at Forwood Safety. As a key member of our global team, you will play a crucial role in ensuring our clients maximize the value of our products and services, contributing to their success and safety.About the Role:In this role, you will be responsible for...
-
Senior Consultant, Client Engagement
1 week ago
Miami, Florida, United States Visa Full timeJob OverviewCompany Overview:Visa stands as a global frontrunner in the realm of payments and technology, facilitating over 259 billion transactions securely across a diverse network of consumers, merchants, financial institutions, and government entities in more than 200 nations annually. Our vision is to unite the world through the most innovative,...
-
Onboard Communications Manager
1 week ago
Miami, Florida, United States Royal Caribbean Group Full timeThe Onboard Branding & Communications Manager will oversee the implementation of the global onboard communication strategy as defined by the Senior Manager of Onboard Marketing & Communications. This position will also assist in executing all brand initiatives aimed at achieving or surpassing onboard revenue and guest satisfaction goals. To fulfill these...
-
Head of Client Success Management
2 weeks ago
Miami, Florida, United States Jobot Full timeA leading player in the Ed Tech SaaS sector is seeking a Head of Client Success Management to enhance their dynamic team.Salary: $110,000 - $130,000 per yearAbout Us: We are a prominent entity in the higher education technology space, looking for a Head of Client Success Management to strengthen our customer engagement efforts.Why Consider This Opportunity?...
-
Onboard Branding
18 hours ago
Miami, Florida, United States Royal Caribbean Group Full timeAbout the Role:The Royal Caribbean Group is seeking a highly skilled and experienced Onboard Branding & Communications Manager to join our team. As a key member of our marketing team, you will be responsible for executing the global onboard communication strategy and supporting the implementation of brand initiatives to achieve revenue and guest satisfaction...
-
Mgr, Onboard Revenue RCI
1 month ago
Miami, Florida, United States Royal Caribbean International Full timeJourney with us Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.Position Summary:Responsible for profitable revenue generation of...
-
Client Success Specialist, Orlando
2 months ago
Miami, Florida, United States Uber Full timeAbout the roleUber Eats is looking for sharp, highly motivated individuals to join the Account Management Team in the Southeast territory. This role will focus on post-sales for the SMB segment and help merchants turn potential into reality. This position is critical to driving sustainable growth for merchants, retaining high value accounts, and providing a...
-
Technical Support Consultant
1 week ago
Miami, Florida, United States Aegistech Full timeA Service Desk Consultant position is available with Aegistech, a prominent player in the private equity sector. This role is on-site and offers a consulting opportunity with potential for permanent placement.Key Responsibilities:Addressing client support inquiries and incidents.Engaging with clients to ascertain the specifics of their issues and gathering...
-
Technical Support Consultant
2 weeks ago
Miami, Florida, United States Aegistech Full timeA Service Desk Consultant position is available with Aegistech, a prominent player in the private equity sector. This role is on-site and offers a consulting opportunity with potential for permanent placement.Key Responsibilities:Addressing client support inquiries and incidents.Engaging with clients to ascertain the nature of issues and gathering necessary...
-
Technical Support Consultant
2 weeks ago
Miami, Florida, United States Aegistech Full timeA Service Desk Consultant position is available with Aegistech, a prominent player in the private equity sector. This role is on-site and offers a consulting opportunity with the potential for permanent placement.Key Responsibilities:Addressing client support inquiries and issues.Engaging with clients to ascertain the specifics of their challenges and...
-
Technical Support Consultant
2 weeks ago
Miami, Florida, United States Aegistech Full timeA Service Desk Consultant position is available with Aegistech, a leading player in the private equity sector. This role is on-site and offers a consulting opportunity with potential for permanent placement.Key Responsibilities:Addressing client support inquiries and issues.Engaging with clients to ascertain the specifics of their concerns and gathering...