Technical Support Consultant
2 weeks ago
A Service Desk Consultant position is available with Aegistech, a prominent player in the private equity sector. This role is on-site and offers a consulting opportunity with the potential for permanent placement.
Key Responsibilities:
- Addressing client support inquiries and issues.
- Engaging with clients to ascertain the specifics of their challenges and gathering necessary information.
- Diagnosing and resolving hardware and software complications.
- Setting up and maintaining hardware and peripheral devices.
- Rectifying networking and connectivity problems across all devices.
- Ensuring all support tickets are current and thoroughly documented.
- Delivering training on computer operations and management to enhance user experience.
- Configuring laptops and onboarding new personnel.
- Managing and tracking assets related to devices and peripherals.
- Providing troubleshooting support for Mac OSX, iOS, Windows 10, and Microsoft O365.
Required Qualifications:
- Minimum of 3 years' experience in technical support within the financial industry.
- Proficiency in troubleshooting the Office 365 suite, Zoom, Windows 10, Mac OSX, iOS, Bloomberg, and other financial software (experience in finance is advantageous but not essential).
- Strong analytical, problem-solving, and organizational capabilities.
- Proactive approach with the ability to follow through on projects; comfortable working with minimal supervision.
- Familiarity with network technologies, including Local Area Networks, Home Networks, and VPNs.
- Ability to meet stringent deadlines and perform well under pressure.
- Exceptional interpersonal skills with the ability to engage with personnel at all levels.
After submitting your application, please connect directly with the recruiter for further discussions.
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