Client Success Specialist, Orlando

1 month ago


Miami, Florida, United States Uber Full time

About the role

Uber Eats is looking for sharp, highly motivated individuals to join the Account Management Team in the Southeast territory. This role will focus on post-sales for the SMB segment and help merchants turn potential into reality. This position is critical to driving sustainable growth for merchants, retaining high value accounts, and providing a consultative approach to help businesses to improve operations. By expanding services and developing strategic partnerships, the account manager creates mutually beneficial revenue growth for both merchants and Uber Eats.

What the candidate will do
  • Manage and expand a book of business that consists of the highest value local restaurant groups in the greater Miami market
  • Collaborate with your accounts and unlock growth and expansion opportunities
  • Educate the merchants on the value of in-app marketing, Ads, and other product offerings
  • Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues
  • Maintain merchant retention and facilitate brand expansion
  • Develop a strong Uber-first mentality to achieve both personal KPIs and business goals
  • Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant difficulties
  • Act as an ambassador of Uber Eats' mission, brand, and product
  • Travel at least once a month to the assigned territory
  • This position requires 2-3 days in-office
Basic qualifications
  • At least 1 year of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business and hit specific monthly, quarterly and annual goals (quota)
  • Persistence and influence to overcome objections and gain commitment from clients
  • Proficiency in Salesforce and Google Sheets/Excel
Preferred qualifications
  • Experience dealing with integration/POS related issues
  • Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan
  • Experience in SQL
  • Ability to clearly frame a value proposition and build a case by asking the right questions
  • Ability to manage complex problem solving when working towards a goal

For Miami, FL-based roles: The base hourly rate range for this role is USD$31.98 per hour - USD$33.78 per hour.

For Orlando, FL-based roles: The base hourly rate range for this role is USD$28.37 per hour - USD$29.94 per hour.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.



  • Miami, Florida, United States All Building Cleaning Corp. Full time

    Exciting Career OpportunityWe are seeking a dedicated and enthusiastic Client Success Specialist to become a vital part of our organization. If you have a passion for nurturing customer relationships, addressing challenges, and providing outstanding support, this role may be ideal for you. We pride ourselves on fostering a supportive workplace and offering...


  • Miami, Florida, United States Internet Girlfriend Full time

    Job OverviewAs a Client Success Manager, your primary focus will be on nurturing client relationships, enhancing the performance of client accounts, and fostering revenue growth. You will collaborate closely with content creators to help them optimize their earnings across various social media platforms.Key Responsibilities:Account Oversight:Oversee a...


  • Miami, Florida, United States Keel Digital Solutions Full time

    Position OverviewSalary: $70,000 - $80,000Role: Customer Success ManagerWork Arrangement: Hybrid - Remote & Head OfficeBenefits: Comprehensive health coverageWork Schedule: Monday to FridayAbout Keel Digital SolutionsKeel Digital Solutions operates at the intersection of technology and healthcare, dedicated to delivering exceptional service through...


  • Miami, Florida, United States Keel Digital Solutions Full time

    Job OverviewSalary: $70,000 - $80,000Position: Customer Success ManagerLocation: Hybrid - Remote & Head OfficeBenefits: Extended health careSchedule: Monday to FridayAbout Keel Digital SolutionsKeel Digital Solutions is a pioneering organization in the technology and innovation sector, particularly within healthcare. Our mission is to deliver exceptional...


  • Miami, Florida, United States Jobot Full time

    A leading player in the Ed Tech SaaS sector is seeking a Head of Client Success Management to enhance their dynamic team.Salary: $110,000 - $130,000 per yearAbout Us: We are a prominent entity in the higher education technology space, looking for a Head of Client Success Management to strengthen our customer engagement efforts.Why Consider This Opportunity?...


  • Miami, Florida, United States Florida One Insurance Full time

    Position OverviewAre you proficient in both English and Spanish? Do you excel in a dynamic customer support atmosphere? Picture yourself as the essential contact for our diverse clientele, guiding them through their insurance inquiries and needs in two languages.This rewarding role involves acting as the liaison between our organization and our esteemed...


  • Miami, Florida, United States Florida One Insurance Full time

    Join Our Team as a Multilingual Client Support SpecialistAre you proficient in both English and Spanish? Do you excel in a dynamic customer support setting? Picture yourself as the essential link between our diverse clientele and their insurance inquiries, providing assistance in two languages.This rewarding role involves acting as a vital connection between...


  • Miami, Florida, United States Florida One Insurance Full time

    Job OverviewAre you fluent in multiple languages and dedicated to delivering exceptional client support? Envision yourself in a vibrant workplace where each day presents new opportunities to assist customers in their moments of need. As a Full-Time Multilingual Client Support Specialist at Florida One Insurance, you will have the opportunity to utilize your...


  • Miami, Florida, United States Client Full time

    Supply Chain SpecialistMiami, Florida$60,000 - $85, Weeks PTO + Relocation Assistance + 100% Healthcare Coverage + TrainingAre you a Supply Chain Specialist from a engineering, marine or construction background looking for a highly varied position working across industry leading projects?On offer the chance to join a world leading marine business offering a...


  • Miami, Florida, United States Regal Securities, Inc. Full time

    Job OverviewJoin Regal Securities, Inc. as a Client Relations Specialist, where your expertise in customer engagement will shine.Why Choose Regal Securities?We pride ourselves on our exceptional leadership and a collaborative workplace culture that fosters growth and success.Position Summary:The Client Relations Specialist is dedicated to delivering...


  • Miami, Florida, United States SSM Services Full time

    Position OverviewSSM Services is on the lookout for a dedicated and dynamic Client Relations Specialist to become a vital part of our comprehensive management and sales organization. Our Client Relations team is meticulously designed to advance our clients' objectives while fostering talent and providing exceptional opportunities for both personal and...


  • Miami, Florida, United States UOMUOMUS Full time

    Position Title: Sr. Director, IT Client Success- UHealth ITCompany: University of MiamiThe University of Miami's Department of Information Technology is seeking a full-time Sr. Director, IT Client Success for UHealth IT. This role entails overseeing IT client support services to meet the needs of UHealth's enterprise users. The Sr. Director is responsible...


  • Miami, Florida, United States Katie Rancourt - State Farm Agency Intern Full time

    Job OverviewBenefits:401(k) planPerformance-based bonusesAttractive salary packageGenerous paid time offAGENCY BACKGROUND:Are you a personable and service-oriented individual? Do you thrive in engaging with clients? If so, a position with a State Farm independent contractor agent could be the perfect fit for you. State Farm agents operate independently,...


  • Miami, Florida, United States Abel HR Inc Full time

    Job OverviewBridging the gap in global communication...At Abel HR Inc, we are dedicated to providing exceptional language solutions, translating millions of words each year and supporting a diverse range of languages. As a leading provider in the industry, we leverage innovative technology and talented professionals to deliver outstanding quality to our...


  • Miami, Florida, United States LocumJobsOnline Full time

    Position OverviewLocumJobsOnline is collaborating with CompHealth to identify a skilled Obstetrics and Gynecology physician for a prominent health center in Orlando, Florida.About the RoleThis OB/GYN role has become available due to an increase in patient demand. The facility is seeking to add a physician to its team. The on-call schedule typically consists...


  • Miami, Florida, United States Miami Insurance Brokers Full time

    Job OverviewWe are looking for an entry-level Bilingual Client Support Specialist to contribute to the operational efficiency of our organization. This role involves performing various clerical and administrative tasks that are essential for the success of our insurance services.Key Responsibilities:Compose formal communications and documentationMonitor and...


  • Miami, Florida, United States MN Marine Group Full time

    Job OverviewWe are looking for a committed and meticulous Client Service Specialist to become a vital member of our energetic team. This position is essential to our dealership's success, as you will be responsible for assisting clients throughout the service process of maintaining or repairing their cherished boats. Your role will be instrumental in...


  • Miami, Florida, United States Insurance Litigation Group PA Full time

    Job OverviewAn established firm specializing in insurance litigation is in search of a dedicated sales specialist to enhance our Client Engagement team. The ideal candidate should possess a minimum of 2 years experience in an OUTBOUND Call Center environment.Position Summary:The Client Engagement Representative will deliver an exceptional telephone...


  • Miami, Florida, United States Tortuga Full time

    Client Relations Specialist at TortugaAbout Us: Become a part of Tortuga, a distinguished brand celebrated for its quality and customer satisfaction. With recognition from over 20 million Caribbean tourists and cruise ship visitors each year, Tortuga represents more than just a product; it embodies a unique experience. Our Spirit Cakes have achieved the...


  • Miami, Florida, United States BERNIE CARR INSURANCE Full time

    Job OverviewPosition: Insurance Client Support SpecialistRole Summary:This position involves providing exceptional support to our current clients while also reaching out to potential clients for various insurance products including Auto, Home, Life, and Health Insurance.Company OverviewCompany Name: Bernie Carr Insurance AgencyAbout Us: Bernie Carr Insurance...