Sr. Director, IT Client Success

3 weeks ago


Miami, Florida, United States UOMUOMUS Full time

Position Title: Sr. Director, IT Client Success- UHealth IT

Company: University of Miami

The University of Miami's Department of Information Technology is seeking a full-time Sr. Director, IT Client Success for UHealth IT. This role entails overseeing IT client support services to meet the needs of UHealth's enterprise users. The Sr. Director is responsible for implementing and improving IT Service Management processes, establishing KPIs, and ensuring client satisfaction.

  • Advocate for UHealth IT customers
  • Establish metrics and processes for WOW IT Services
  • Build relationships with stakeholders and clients
  • Contribute to IT strategy and quality
  • Lead continuous improvement initiatives
  • Monitor and report on service performance
  • Develop and maintain ITIL processes
  • Collaborate with other teams for improvement
  • Oversee client relationships and IT Training Department
  • Create onboarding processes for new staff

Minimum Qualifications:

  • Master's degree in relevant field preferred
  • Bachelor's degree with 5 years of experience, or 11 years without
  • Strong communication and problem-solving skills
  • Results-oriented and analytical mindset
  • Ability to develop SLAs, KPIs, and improvement programs
  • Proficiency in MS Office/Office 365

The University of Miami provides competitive salaries and benefits. Join our team at UHealth-University of Miami Health System, where we combine patient care with cutting-edge research and education.

We are an equal opportunity employer, committed to diversity in the workplace. Join us and be part of a challenging and rewarding environment.



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