Sr. Director, IT Client Success
3 weeks ago
Position Title: Sr. Director, IT Client Success- UHealth IT
Company: University of Miami
The University of Miami's Department of Information Technology is seeking a full-time Sr. Director, IT Client Success for UHealth IT. This role entails overseeing IT client support services to meet the needs of UHealth's enterprise users. The Sr. Director is responsible for implementing and improving IT Service Management processes, establishing KPIs, and ensuring client satisfaction.
- Advocate for UHealth IT customers
- Establish metrics and processes for WOW IT Services
- Build relationships with stakeholders and clients
- Contribute to IT strategy and quality
- Lead continuous improvement initiatives
- Monitor and report on service performance
- Develop and maintain ITIL processes
- Collaborate with other teams for improvement
- Oversee client relationships and IT Training Department
- Create onboarding processes for new staff
Minimum Qualifications:
- Master's degree in relevant field preferred
- Bachelor's degree with 5 years of experience, or 11 years without
- Strong communication and problem-solving skills
- Results-oriented and analytical mindset
- Ability to develop SLAs, KPIs, and improvement programs
- Proficiency in MS Office/Office 365
The University of Miami provides competitive salaries and benefits. Join our team at UHealth-University of Miami Health System, where we combine patient care with cutting-edge research and education.
We are an equal opportunity employer, committed to diversity in the workplace. Join us and be part of a challenging and rewarding environment.
-
Client Success Specialist
1 week ago
Miami, Florida, United States HireFinder Full timeJob OverviewPosition SummaryAs a Client Success Specialist at HireFinder, you will play a pivotal role in guiding hotel clients as they transition from conventional practices to our cutting-edge digital solutions. Your primary responsibility will be to cultivate strong relationships with both new and existing clients, ensuring their needs are met and...
-
Client Success Manager
2 weeks ago
Miami, Florida, United States Internet Girlfriend Full timeJob OverviewAs a Client Success Manager, your primary focus will be on nurturing client relationships, enhancing the performance of client accounts, and fostering revenue growth. You will collaborate closely with content creators to help them optimize their earnings across various social media platforms.Key Responsibilities:Account Oversight:Oversee a...
-
Client Success Strategist
2 weeks ago
Miami, Florida, United States Keel Digital Solutions Full timePosition OverviewSalary: $70,000 - $80,000Role: Customer Success ManagerWork Arrangement: Hybrid - Remote & Head OfficeBenefits: Comprehensive health coverageWork Schedule: Monday to FridayAbout Keel Digital SolutionsKeel Digital Solutions operates at the intersection of technology and healthcare, dedicated to delivering exceptional service through...
-
Client Success Strategist
2 weeks ago
Miami, Florida, United States Keel Digital Solutions Full timeJob OverviewSalary: $70,000 - $80,000Position: Customer Success ManagerLocation: Hybrid - Remote & Head OfficeBenefits: Extended health careSchedule: Monday to FridayAbout Keel Digital SolutionsKeel Digital Solutions is a pioneering organization in the technology and innovation sector, particularly within healthcare. Our mission is to deliver exceptional...
-
Client Success Specialist
2 weeks ago
Miami, Florida, United States All Building Cleaning Corp. Full timeExciting Career OpportunityWe are seeking a dedicated and enthusiastic Client Success Specialist to become a vital part of our organization. If you have a passion for nurturing customer relationships, addressing challenges, and providing outstanding support, this role may be ideal for you. We pride ourselves on fostering a supportive workplace and offering...
-
Sr Director, Loyalty
2 months ago
Miami, Florida, United States Royal Caribbean International Full timePOSITION: Senior Director, Loyalty LOCATION: Miami, Fl REPORTS TO: AVP, Loyalty and Communications ABOUT US We encourage people to sail beyond their perceptions and expand their horizons. Our award-winning ships are impeccably designed, serve up exquisitely prepared culinary experiences, and offer The World at Your Service in more than 300 destinations on...
-
Client Success Onboarding Consultant
1 week ago
Miami, Florida, United States HireFinder Full timeJob OverviewPosition SummaryAs a Client Success Onboarding Consultant, you will serve as a pivotal guide for hotel clients transitioning from conventional methods to our cutting-edge digital platform. Your role will involve building strong relationships with new clients while nurturing existing accounts. Your exceptional communication and interpersonal...
-
Head of Client Success Management
2 weeks ago
Miami, Florida, United States Jobot Full timeA leading player in the Ed Tech SaaS sector is seeking a Head of Client Success Management to enhance their dynamic team.Salary: $110,000 - $130,000 per yearAbout Us: We are a prominent entity in the higher education technology space, looking for a Head of Client Success Management to strengthen our customer engagement efforts.Why Consider This Opportunity?...
-
Sr Dir, Mission Control
3 weeks ago
Miami, Florida, United States Royal Caribbean International Full timeABOUT US RCG is a leading organization in the Cruise industry, committed to ensuring the safety, security and regulatory compliance of our maritime operations, guest, and employee data through cutting-edge technology and innovative cybersecurity measures. We are seeking a highly skilled and experienced Senior Director of Maritime Cybersecurity to join...
-
Sr. Manager, Programs
3 months ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Department of Public Health Sciences is currently seeking a...
-
Sr. Sales Director, Group Benefits
1 month ago
Miami, Florida, United States MASA Full timeThis is a remote position based in Central or South Florida.Are you an experienced Group Benefits salesperson looking for something fresh and different?Are you up for the challenge of educating brokers and groups on something new in exchange for a greenfield market with no competition?MASAoffers unique voluntary benefits products with strong...
-
Sr. Sales Director, Group Benefits
3 weeks ago
Miami, Florida, United States MASA Full timeThis is a remote position based in Central or South Florida.Are you an experienced Group Benefits salesperson looking for something fresh and different? Are you up for the challenge of educating brokers and groups on something new in exchange for a greenfield market with no competition?MASA offers unique voluntary benefits products with strong...
-
Sr Dir Product Innovation
1 month ago
Miami, Florida, United States Royal Caribbean International Full timeABOUT USRoyal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships is an architectural marvel and pushes the envelope of what is possible on a cruise ship. Onboard, the global cruise line has debuted countless industry "firsts" – such as...
-
Sr. Project Manager, Construction
1 month ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The department of Facilities has an exciting opportunity for a Sr....
-
Sr. Program Coordinator, Events
1 month ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Sr. Program Coordinator oversees all aspects of planning...
-
Miami, Florida, United States VISA Full timeJob SummaryWe are seeking a highly experienced and strategic leader to join our team as a Strategic Director of Deal Development and Market Insights. This role will be responsible for leading the creation and delivery of client-centric strategic proposals and presentations that showcase Visa's value proposition and align with our business objectives.Key...
-
Sr. Director, Sales and Go-to-market
4 weeks ago
Miami, Florida, United States Visa Full timeCompany DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
-
construction sr. project manager
4 weeks ago
Miami, Florida, United States Michael Page Full timeOur client is a FL- based and nationally recognized general contractor seeking a Project Manager with commercial experience to join their growing team.Client DetailsThis Miami-based construction company is a leading General Contractor/Construction Manager, They are a leader in the South Florida market with many excellent clients and a steady pipeline of...
-
Sr. Director, Software Engineering
2 months ago
Miami, Florida, United States Restaurant Brands Full timeAbout Restaurant Brands International:Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER...
-
Client Success Specialist, Orlando
2 months ago
Miami, Florida, United States Uber Full timeAbout the roleUber Eats is looking for sharp, highly motivated individuals to join the Account Management Team in the Southeast territory. This role will focus on post-sales for the SMB segment and help merchants turn potential into reality. This position is critical to driving sustainable growth for merchants, retaining high value accounts, and providing a...