Technical Support Manager

3 weeks ago


Mayfield Heights, Ohio, United States Murtech Full time

Job Overview: We are looking for a Technical Support Manager to lead our technical support team at Murtech. The successful candidate will have a strong background in ITIL processes, ServiceNow, and Windows PC and server environments.

Key Responsibilities:

  1. Provide technical support to end-users through a team of technicians.
  2. Implement procedures to ensure an efficient technical environment that meets SLAs and follows ITIL policies.
  3. Work with other teams in IT to resolve complex issues.
  4. Prepare and review knowledge-based documents based on documented processes.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • Minimum three years' experience in Windows PC and server environments.
  • Experience managing the ServiceNow platform, including its development, operation, maintenance, and education.
  • Excellent time management, supervisory, and organization skills.

Estimated Salary: $85,000 - $110,000 per year.



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