IT Support Specialist

3 weeks ago


Mayfield Heights, Ohio, United States AXA Professionals Full time
Job Title: IT Support Specialist

We are seeking an experienced IT Support Specialist to join our team in Mayfield Heights, OH. As a key member of our technical staff, you will provide on-site support for Windows, software, and hardware issues in a corporate environment.

The ideal candidate will have at least 1-2 years of experience in corporate deskside support or equivalent. They should possess excellent troubleshooting skills, the ability to maintain composure under pressure, and strong communication skills.

In this role, you will be responsible for staging, provisioning, and deploying IT machines to end users, diagnosing and troubleshooting various technology issues, and configuring and deploying mobile devices and audiovisual equipment.

You will also troubleshoot VPN and VDI connectivity, follow KB articles, manage workload via ticketing software, prioritize and complete work independently, communicate technical information to non-technical audiences, and perform other duties as assigned.

Requirements:

  • +1 years corporate deskside support or equivalent experience
  • Excellent troubleshooting capability
  • Ability to maintain composure while handling challenging situations
  • Experience with Microsoft Office/Office 365 suite
  • Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
  • Experience with endpoint protection and encryption (Bitlocker) support
  • Familiarity with remote desktop support tools
  • High School Diploma or equivalent
  • Maintain valid driver's license
  • Demonstrate high level of professionalism and strong personal interaction skills
  • Maintain neat and professional work area and appearance in compliance with site policies
  • Ability to pass standard panel drug screening and background check
  • Adhere to assigned shift schedule

Desired Characteristics:

  • A+ Certification
  • Microsoft Certified Professional (MCP)
  • Windows architecture including permissions and file structure
  • Mac/Apple experience (a plus)
  • Experience with basic network concepts (Active Directory/Workstation-Domain Trust Relationship)

About the Role:

This is a full-time position offering a comprehensive benefits package, including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and much more. You will have the opportunity to participate in professional development eLearning programs within Stefanini University and other virtual training.

Why AXA Professionals?

AXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. We offer customized staffing solutions that adapt to your organization's requirements and timelines.



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