IT Support Engineer
2 days ago
We are seeking a skilled IT Support Engineer to join our team at Rockwell Automation. As an IT Support Engineer, you will work in a fast-paced environment providing remote support for server and storage equipment located at customer sites.
Your Responsibilities:
- Focus on remote managed services for data centers located in manufacturing facilities.
- Support modifying and maintaining Windows Server Operating Systems, Active Directory and Directory Services, and performance monitoring techniques on server software and hardware.
- Support different VMware products such as vCenter, ESXi versions 6.x+, HorizonView, vSAN and must have experience managing these environments in a production environment.
- Provide troubleshooting assistance remotely by telephone and email on products to Rockwell Automation field service personnel, distributors, integrators, and customers.
- Work with other engineers, manage and deal with high pressure situations.
- Investigate and verify reported product problems in software, firmware, hardware and documentation to improve customer satisfaction and acceptance.
The Essentials - You Will Have:
- Bachelor's degree in engineering, computer science, information technology, computer programming, or similar field.
- Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The Preferred - You Might Also Have:
- 2+ years' experience.
- Proficiency in VMware associated programs and coding languages, such as Windows Server, MS IIS, SAN/vSAN architectures.
- Knowledge of the fundamentals of VMware solutions and related technologies.
- Programming Language for cloud platforms: Python, Java, JavaScript, Power Shell.
- Availability to resolve urgent VMware environment problems outside of business hours.
What We Offer:
- Estimated Salary: $85,000 - $120,000 per year.
- Health Insurance including Medical, Dental and Vision.
- 401k.
- Paid Time off.
- Parental and Caregiver Leave.
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
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