Technical Support Specialist

3 weeks ago


Shaker Heights, Ohio, United States Cellular Technology Limited (CTL) Full time

**Job Summary:**

We are seeking a highly skilled Technical Field Support Specialist to join our team at Cellular Technology Limited (CTL). This role will be responsible for installing, servicing, and supporting our specialized instrumentation and systems.

The ideal candidate will have a strong technical aptitude, excellent communication skills, and the ability to work in a fast-paced environment. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply.

Responsibilities:

  • Install and service our systems, software, and products remotely and on-site.
  • Train customers on our systems, software, and products.
  • Investigate customer issues and find effective solutions.
  • Test and validate our products before shipping them to customers.
  • Troubleshoot computer, electronics, and mechanical equipment.
  • Possess strong analytical and problem-solving skills.
  • Possess a positive customer relationship management focus.
  • Log client information regarding support calls and outcomes into our ticketing system.

Requirements:

  • A high school diploma is required; a Bachelor's degree is preferred.
  • Experience interacting directly with customers.
  • At least two years' training and/or experience in a technical support environment.
  • Demonstrated ability to learn quickly and work in a demanding environment.
  • Willingness and ability to travel.

Salary: $65,000 - $85,000 per year, depending on experience.

About Us:

Cellular Technology Limited (CTL) is a global biotechnology company with locations and distributors worldwide. We are committed to offering meaningful work, competitive salaries, and a range of benefits, including comprehensive medical coverage, life and disability insurance, and opportunities for professional development and career advancement.



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