Technical Support Representative

3 weeks ago


Middleburg Heights, Ohio, United States Datacore Consulting Full time
About the Role

Datacore Consulting is seeking a skilled Technical Support Representative to join our dynamic team. As a Technical Support Representative, you will play a critical role in delivering exceptional technical support to our clients and contributing to the growth and success of our organization.

Salary Range: $50,000 - $70,000 per year, based on experience.

Your key responsibilities will include:

  • Providing technical assistance to clients via phone, email, and remote access
  • Diagnosing and resolving complex technical issues
  • Maintaining accurate records of client interactions and issue resolutions
  • Collaborating with internal teams to identify and implement process improvements
  • Participating in ongoing training and professional development to stay current with industry trends and best practices

To thrive in this role, you should possess excellent communication and problem-solving skills, as well as the ability to work independently and collaboratively in a fast-paced environment.

Qualifications:

  • HS Diploma or Equivalent
  • Previous help desk experience or equivalent technical support background
  • Strong knowledge of computer hardware, software, and network technology
  • Creative problem-solving skills and attention to detail
  • Excellent oral and written communication skills


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