IT Support Team Lead

3 weeks ago


Mayfield Heights, Ohio, United States Murtech Full time
ServiceNow Service Desk Specialist

We are seeking an experienced ServiceNow Service Desk Specialist to join our team at Murtech. As a key member of our IT department, you will be responsible for providing technical support to end-users, managing service requests, and ensuring that our customers receive exceptional service.

The ideal candidate will have a strong background in ServiceNow, ITIL, and Windows PC and server environments. You will be expected to work closely with other teams in IT and system administration to resolve complex issues and ensure that our customers receive exceptional service.

In this role, you will have the opportunity to make a real impact on our business, working with cutting-edge technology and collaborating with a talented team of professionals. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we want to hear from you

Key Responsibilities:
  • Provide technical support to end-users via phone, email, or chat.
  • Manage service requests through the ServiceNow platform.
  • Resolve complex technical issues escalated from the service desk team.
  • Collaborate with other teams in IT and system administration to resolve issues.
  • Develop and implement processes to improve service delivery and efficiency.

Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 3 years' experience in a service desk management role.
  • Strong background in ServiceNow, ITIL, and Windows PC and server environments.
  • Excellent communication and leadership skills.

Salary: $70,000 - $90,000 per year, depending on experience.

This is an exciting opportunity for a talented ServiceNow Service Desk Specialist to join our team at Murtech. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application today

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