Technical Support Specialist

3 days ago


Middleburg Heights, Ohio, United States Datacore Consulting Full time
Job Overview

Datacore Consulting is a dynamic IT services provider seeking an experienced Technical Support Specialist to join our team. As a key member of our help desk, you will be responsible for providing top-notch technical support and assistance to our clients.

About the Role

We are looking for a skilled and dedicated individual with a passion for delivering exceptional customer service and resolving complex technical issues. The successful candidate will possess excellent communication and problem-solving skills, as well as a strong understanding of computer hardware, software, and network technology.

Key Responsibilities
  • Provide technical support and assistance to clients via phone, email, or on-site visits
  • Troubleshoot and resolve complex technical issues related to computer hardware, software, and network systems
  • Configure and deploy new computers and applications
  • Perform maintenance tasks on client computers as scheduled
  • Document changes made to computers or infrastructure
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • At least 1 year of experience in a help desk or technical support role
  • Strong knowledge of computer hardware, software, and network technology
  • Excellent communication and problem-solving skills
  • Certifications such as CompTIA A+ or Cisco CCNA are a plus
What We Offer
  • A competitive salary of $55,000 - $65,000 per annum
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a variety of clients and technologies


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