Technical Support Specialist
3 days ago
Datacore Consulting is a dynamic IT services provider seeking an experienced Technical Support Specialist to join our team. As a key member of our help desk, you will be responsible for providing top-notch technical support and assistance to our clients.
About the RoleWe are looking for a skilled and dedicated individual with a passion for delivering exceptional customer service and resolving complex technical issues. The successful candidate will possess excellent communication and problem-solving skills, as well as a strong understanding of computer hardware, software, and network technology.
Key Responsibilities- Provide technical support and assistance to clients via phone, email, or on-site visits
- Troubleshoot and resolve complex technical issues related to computer hardware, software, and network systems
- Configure and deploy new computers and applications
- Perform maintenance tasks on client computers as scheduled
- Document changes made to computers or infrastructure
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 1 year of experience in a help desk or technical support role
- Strong knowledge of computer hardware, software, and network technology
- Excellent communication and problem-solving skills
- Certifications such as CompTIA A+ or Cisco CCNA are a plus
- A competitive salary of $55,000 - $65,000 per annum
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
- The chance to work with a variety of clients and technologies
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