Receptionist

2 weeks ago

San Francisco, California, United States The John Stewart Company Full time

Overview

COMPANY SUMMARY:

The John Stewart Company is a comprehensive housing management, development, and consulting firm established in 1978, dedicated to delivering exceptional service in the affordable housing industry. Our mission is to enhance the lives of our residents and staff while providing our services in a cost-effective, efficient manner, characterized by professionalism, compassion, integrity, and respect.

POSITION SUMMARY:

Reporting to the Property Manager, the Desk Clerk is responsible for overseeing the flow of traffic within the building, engaging with tenants, visitors, and team members. This role includes documenting end-of-shift reports and incident occurrences, processing work orders, enforcing property policies in alignment with fair housing regulations, and maintaining an orderly reception area.

Key Responsibilities

  • Manage telephone communications, directing calls, taking messages, and making emergency notifications as necessary.
  • Support office functions by completing work orders, comment cards, visitor violation forms, and other tasks as assigned by management.
  • Educate visitors on entry policies, verify visitor identification, and manage the sign-in and sign-out process.
  • Compile incident reports to document any unusual activities within the building.
  • Distribute resident mail on a daily basis.
  • Provide coverage as needed in the absence of other desk clerks.
  • Annual tuberculosis testing may be required, along with adherence to Exposure Control Protocol for bloodborne pathogens.
  • This position involves part-time work during the graveyard shift from 11 PM to 7 AM.

Qualifications

  • Experience interacting with individuals from diverse cultural backgrounds, particularly those with special needs, is advantageous.
  • Familiarity with federal, state, and local laws, as well as Fair Housing guidelines.
  • Proficiency in reading, understanding, and communicating fluently in English.
  • Strong awareness, urgency, and adherence to procedures for problem-solving.

Benefits Overview

For employees working 30+ hours per week, benefits include:

  • Comprehensive medical, dental, and vision coverage; preventative medical care at no cost.
  • Up to ten days of vacation leave in the first year.
  • Up to 72 hours of sick leave annually.
  • Flexible Spending Accounts for Health Care and Dependent Care.
  • Company-paid Life AD&D and Long-Term Disability insurance.
  • Access to confidential counseling through our Employee Assistance Program.
  • Commuter benefits program.
  • Discounts available for AT&T and ClassPass.
  • Annual Wellness Reimbursement of $50.
  • Matching 401(K) Retirement Savings Plan up to 2% of compensation for employees working 20 hours or more per week.

For employees working less than 30 hours per week, benefits include:

  • Confidential counseling through our Employee Assistance Program.
  • Commuter benefits program.
  • Discounts for AT&T and ClassPass.
  • Annual Wellness Reimbursement of $50.
  • Matching 401(K) Retirement Savings Plan up to 2% of compensation for employees working 20 hours or more per week.
  • Up to 72 hours of sick leave annually.

Equal Opportunity Employer

The John Stewart Company is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration prohibited by federal, state, or local laws.

The John Stewart Company will consider qualified applicants with criminal histories in accordance with the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.

California Consumer Privacy Act

Effective January 1, 2020, the California Consumer Privacy Act mandates that businesses meeting specific threshold requirements provide a "notice at collection" to applicants residing in California. This notice outlines the categories of personal information collected and the purposes for its use. Please review this notice at your convenience.

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