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Healthcare Receptionist

2 months ago

San Diego, California, United States Ottobock Group Full time

Healthcare Receptionist

Location: San Diego, CA

Ottobock Group is dedicated to enhancing the lives of individuals through innovative Prosthetic, Orthotic, and Compression solutions. Our mission is to empower clients by providing exceptional clinical services and products that enable them to lead active lives.

We are currently seeking a Healthcare Receptionist to join our team. This full-time position operates Monday through Friday and involves a variety of essential front and back office tasks.

Key Responsibilities:

  • Answer incoming calls from patients and manage office communications.
  • Ensure timely responses to voicemails and emails.
  • Deliver outstanding customer service by addressing patient inquiries and coordinating appointments with appropriate personnel.
  • Verify and update patient information, including insurance details and authorizations.
  • Maintain accurate patient records by collecting and entering personal and financial data.
  • Process patient payments and charges efficiently.
  • Safeguard patient confidentiality by adhering to privacy regulations and maintaining organized office environments.
  • Perform additional tasks as assigned to support office operations.

Minimum Qualifications:

  • High School Diploma is required; some college education or a degree is preferred.
  • At least one year of experience in a medical office setting.
  • Proficient in both written and spoken English; Spanish proficiency is a plus.
  • Typing skills with a minimum speed of 40 words per minute, with a typing assessment required.

Essential Attributes:

  • Reliable and dependable in fulfilling responsibilities.
  • Enjoys engaging with people and collaborating on projects.
  • Adaptable to changing priorities and work environments.
  • Detail-oriented with a focus on accuracy.
  • Driven to achieve goals and tackle challenges.
  • Capable of working independently with minimal supervision.
  • Creative and innovative in problem-solving.
  • Thrives in high-pressure situations.

Physical Requirements:

Must be able to sit for extended periods and perform tasks on a computer. Occasional lifting of up to 25 pounds may be required.