Housekeeping Operations Manager
2 weeks ago
The Housekeeping Operations Manager is tasked with overseeing the Housekeeping Division to maintain the cleanliness and orderliness of all hotel facilities, adhering to the established cleanliness standards of the property.
Key Responsibilities
- Engage professionally with guests, team members, and supervisors, fostering positive customer relations through prompt and courteous service.
- Efficiently manage guest or maintenance requests, ensuring follow-up to meet the high standards of Ocean Casino Resort.
- Oversee the daily functions of the Housekeeping Division.
- Regularly assess cleanliness and maintenance standards across all guest and public areas, including but not limited to, guest rooms, storage spaces, linen closets, public elevators, and corridors.
- Collaborate with other departments to ensure the functionality of rooms, public areas, and storage spaces.
- Ensure that Guestroom Attendants and Heavy Porters receive proper training in health and safety protocols for handling soiled linens and chemicals.
- Support the training and professional development of Housekeeping Supervisors.
- Manage departmental operations within the approved budget, overseeing and authorizing all purchases.
- Guarantee the availability of necessary equipment, machinery, and supplies for efficient departmental operations.
- Work to ensure the safety and maintenance of all equipment.
- Exposure to environmental factors typical of casino settings, including secondhand smoke, elevated noise levels, and the pressures associated with providing service in a fast-paced environment.
- Availability to work during holidays, weekends, and flexible shift hours.
- Ability to stand for extended periods and navigate throughout the casino/hotel premises.
- Capability to lift, push, or pull weights up to 50 lbs.
- High School Diploma or equivalent.
- A minimum of seven years of experience in the hospitality industry.
- Demonstrated supervisory, management, planning, and organizational skills.
- Complimentary meal during shifts.
- Opportunities for Training & Development.
- Comprehensive Health Care Plan (Medical, Dental & Vision).
- Retirement Plan (401k).
- Life Insurance options (Basic, Voluntary & AD&D).
- Paid Time Off.
- Complimentary Parking.
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