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Housekeeping Operations Manager
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We are seeking a highly skilled and experienced Housekeeping Manager to join our team at MCR Hotels. As a key member of our housekeeping department, you will be responsible for overseeing the daily operations of our housekeeping functions and staff to ensure that our guest rooms, public spaces, and team member areas are clean and well-maintained.
Key Responsibilities- Housekeeping Operations: Assist in managing the housekeeping functions and staff daily to ensure guest rooms, public space, and team member areas are clean and well-maintained.
- Inspections and Quality Control: Inspect guestrooms daily and follow up with a plan for improving results.
- Staff Supervision: Supervise an effective inspection program for all guestrooms and public space.
- Inventory Management: Inventory stock to ensure adequate supplies.
- Team Member Support: Verify all team members have proper supplies, equipment, and uniforms.
- Communication: Communicate areas that need attention to staff and follows up to ensure completion.
- Training and Development: Use all available on-the-job training tools to train new Room Attendants and provide follow-up training as needed.
- Relationship Building: Establish and maintain open, collaborative relationships with team members.
- Scheduling and Time Management: Participate in scheduling team members to business demands and tracking team members' time and attendance.
- Disciplinary Procedures: Administer property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
- Guest Satisfaction: Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
- Problem Resolution: Respond to and handle guest problems and complaints.
- Education: High school diploma or equivalent.
- Experience: 2 years' experience in hotel housekeeping or related field.
- Communication Skills: Effective communication both verbally and written.
- Listening Skills: Effective listening skills to understand and clarify concerns from team and guests.
- Organizational Skills: Organizational skills and attention to detail.
- Technical Skills: Proficient in the use of Microsoft Office.
- Time Management: Excellent time management.
- Attitude: A can-do attitude and a hands-on approach.
- Schedule: A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel.
