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Customer Support Specialist for Appliance Services

2 months ago

McKinleyville, California, United States UASA Full time
Compensation: $20.00 per hour

Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance

Position Overview:
As a Customer Support Specialist, you play a vital role in our organization, serving as the primary point of contact for our clients through support calls and in-person interactions. Your main responsibilities include managing service requests and addressing customer concerns. By embodying our core values, you demonstrate respect and courtesy towards all customers and colleagues.

Ideal Candidate:
This role is suited for individuals who are self-driven, enthusiastic, and passionate about assisting others. You should be committed to delivering exceptional customer service and adept at handling a variety of situations on a daily basis.

Key Responsibilities:
  • Answer incoming calls in a professional and courteous manner
  • Welcome and assist customers both in-store and over the phone
  • Coordinate delivery and service appointments
  • Engage in marketing and sales activities to promote additional services
  • Complete work orders, return customer calls and emails, and resolve customer inquiries
  • Perform additional tasks as required, which may include cross-training in related roles

Job Requirements:
  • Prior administrative or sales experience
  • Excellent written and verbal communication skills
  • Detail-oriented with strong data entry capabilities
  • Positive attitude
  • Team-oriented individual who can also work independently

Note: Benefits package may vary by location.