Executive Director of Operations

5 days ago

Hauppauge, New York, United States BOSS Facilities Full time
Job Summary

At BOSS Facility Services, we are seeking a highly skilled and experienced Executive Director of Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day activities and performance of our Operations Departments, including Service, Preventative Maintenance, HVAC, Vendor Development, and Special Projects.

Key Responsibilities
  • Work closely with Shareholders to determine and drive organizational and operational goals.
  • Establish quantitative and qualitative metrics to evaluate the company's efficiency and effectiveness, identifying opportunities for improvement.
  • Prepare and present analysis reports to Shareholders outlining Operations' progress toward organizational goals.
  • Lead the coordination and integration of efforts among Operations departments to produce smoother workflow and more cost-effective operational processes.
  • Provide support to ensure Service, PM, Special Projects, Vendor Development, and HVAC departments attain departmental, operational, and organizational goals.
  • Collaborate with the Controller to forecast and monitor budgets and costs of sales for each department, ensuring they fall within financial objectives and growth targets.
  • Effectively communicate new directives, policies, and/or procedures to Mid-managers, ensuring seamless implementation.
  • Plan and manage staff succession and growth plans that support individual development and organizational expansion.
  • Train and support the development of Mid-managers and Department Leads.
  • Conduct timely and constructive Mid-manager performance evaluations and goal setting.
  • Perform other related duties as assigned.
Requirements
  • MBA required.
  • 10 years of successful management/supervisory experience.
  • Expert-level computer skills, highly proficient in Microsoft 365 programs.
  • Minimum 5 years of business operations experience.
  • Incredible decision-making and problem-solving skills.
  • Professional, direct, and respectful communication (written, verbal, and listening) with all levels of the organization.
  • Strong analytical and presentation skills.
  • A deep desire and commitment to leading by example, maintaining a collaborative environment, and providing a consistent feedback loop that encourages employees to exceed performance expectations.
  • Experience in construction, facility, or property management software preferred.
  • Service industry or tech sales experience, highly desirable.
Benefits
  • Full-time, in-person position.
  • Salary: $150k-$170k, dependent on experience.
  • Company-paid STD, LTD, Life AD&D Insurance, dental, and vision plans.
  • Generous PTO and Paid Holidays.
  • Medical Insurance at 60% Employer/40% Employee share.
  • Family/dependent medical insurance available.
  • 5 optional voluntary life benefits, as well as an FSA.
  • Generous 401(k) plan with discretionary profit sharing and safe harbor contributions after six months of consecutive employment.

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