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Head of Technical Operations

2 months ago

Hauppauge, New York, United States Ivionics, LLC Full time
Job Overview

Introduction
Are you enthusiastic about the synergy between technology and client satisfaction? Do you excel in acquiring knowledge and delivering exceptional IT services? If so, we have a remarkable opportunity for you. At Ivionics, LLC, a dynamic technology firm, we are seeking a skilled Director of TechOps to enhance our operations.


Why Work With Us?

  1. Career Growth. We provide more than just a position; we offer a pathway for career advancement in the ever-evolving technology landscape.
  2. Positive Work Culture. At Ivionics, we prioritize a supportive workplace environment. We cherish teamwork, professional development, and relationship-building both inside and outside the office.
  3. Client-Focused Approach. Work closely with clients to grasp their requirements, delivering customized solutions and establishing yourself as a trusted partner.
  4. Work-Life Integration. We recognize the significance of your personal life. We offer flexible scheduling options to help you balance your professional and personal commitments.
  5. Ongoing Professional Development. If you are committed to growth, we are too. At Ivionics, you will have access to continuous training and development resources to further enhance your expertise.
  6. Attractive Compensation Package. We appreciate your dedication and strive to reward you accordingly. Alongside a competitive salary, our employees enjoy a comprehensive benefits package, including medical, dental, vision, retirement plans, paid time off, and more.

Key Responsibilities:

  • Formulate and execute strategic initiatives to enhance technical operations and service delivery.
  • Align technology functions with business goals and expansion strategies.
  • Promote continuous improvement efforts to boost operational efficiency and effectiveness.
  • Lead, mentor, and manage the managed services team.
  • Cultivate a culture of collaboration, innovation, and accountability.
  • Identify skill gaps and training requirements, developing programs to elevate team capabilities.
  • Conduct performance evaluations, establish objectives, document achievements, and provide ongoing feedback and career pathways for team members.
  • Oversee the provision of managed services to clients, ensuring exceptional service quality, reliability, timeliness, and customer satisfaction.
  • Monitor and assess service performance metrics, implementing corrective actions as necessary.
  • Maintain service level agreements (SLAs) with clients to ensure compliance with contractual obligations.
  • Coordinate with the team to ensure optimal resource allocation.
  • Monitor resource utilization, capacity, and availability.
  • Collaborate with sales to understand client needs, objectives, and challenges to develop tailored solutions and proposals.
  • Assist in designing solutions that meet client requirements, business goals, technical specifications, and budgetary constraints.
  • Lead and supervise the solutions team in planning, executing, monitoring, and closing projects.
  • Define project scope, objectives, deliverables, milestones, and timelines.
  • Track project progress, identifying risks and issues.
  • Oversee and manage the network operations team, ensuring continuous monitoring, patching, and deployment of agreed-upon services.
  • Assist in formulating the annual budget for technical operations, including equipment, operating expenses, and resource allocation.
  • Monitor and evaluate financial performance against the budget, implementing cost optimization strategies to achieve financial objectives.
  • Collaborate with key stakeholders to align technical operations with customer success strategies.
  • Communicate effectively with clients, partners, and stakeholders to address inquiries, resolve issues, and build relationships.
  • Present technical updates and performance metrics to key stakeholders.
  • Perform additional tasks as assigned.

Qualifications:

  • Bachelor's degree or equivalent experience in business management within the IT sector is preferred.
  • Business-oriented individual with exceptional communication skills.
  • Strong analytical and problem-solving abilities.
  • Meticulous attention to detail and effective time-management skills.
  • 7-10 years of management experience.
  • Able to interact effectively with all levels of management within the organization.

Ivionics, LLC is dedicated to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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