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Head of Technical Operations

2 months ago

Hauppauge, New York, United States Ivionics, LLC Full time
Job Overview

Introduction
Are you driven by the synergy of technology and client satisfaction? Do you excel in delivering exceptional IT services? If so, we have an intriguing opportunity for you. At Ivionics, LLC, a dynamic technology firm, we are in search of a skilled Director of TechOps to enhance our operations.


Why Work With Us?

  1. Career Growth. We offer more than just a position; we provide a pathway for your career. Become part of our team and explore opportunities for advancement in the ever-evolving tech landscape.
  2. Supportive Work Culture. At Ivionics, we prioritize a positive workplace atmosphere. We emphasize teamwork, professional development, and building strong relationships both inside and outside the office.
  3. Client-Focused Approach. Engage directly with clients to comprehend their requirements, delivering customized solutions and establishing yourself as a trusted advisor.
  4. Work-Life Integration. We recognize the importance of personal time. Our flexible scheduling options help you balance your professional and personal commitments effectively.
  5. Ongoing Professional Development. If you are committed to growth, we are too. Ivionics provides access to continuous training and development resources to enhance your expertise.
  6. Attractive Compensation Package. We appreciate your dedication and aim to reward it. Alongside a competitive salary, our employees enjoy a comprehensive benefits package that includes medical, dental, vision, retirement plans, paid time off, and more.

Key Responsibilities:

  • Formulate and execute strategic initiatives to enhance technical operations and service delivery.
  • Align technology functions with business goals and growth strategies.
  • Lead continuous improvement efforts to boost operational efficiency and effectiveness.
  • Guide, mentor, and manage the managed services team.
  • Promote a culture of collaboration, innovation, and accountability.
  • Identify skill gaps and training needs, developing programs to elevate team capabilities.
  • Conduct performance evaluations, set objectives, document achievements, and provide regular feedback and career development paths for team members.
  • Oversee the provision of managed services to clients, ensuring high standards of service quality, reliability, timeliness, and customer satisfaction.
  • Monitor and assess service performance metrics, implementing corrective actions as needed.
  • Maintain service level agreements (SLAs) with clients to ensure compliance with contractual obligations.
  • Coordinate with the team to ensure optimal resource allocation.
  • Monitor resource utilization, capacity, and availability.
  • Collaborate with sales to understand client requirements, objectives, and challenges to develop tailored solutions.
  • Assist in designing solutions that meet client needs, business objectives, technical specifications, and budgetary constraints.
  • Lead and supervise the solutions team in planning, executing, monitoring, and concluding projects.
  • Define project scope, objectives, deliverables, milestones, and timelines.
  • Track project progress, identifying risks and issues.
  • Oversee and manage the network operations team, ensuring continuous monitoring, patching, and deployment of agreed-upon services.
  • Assist in developing the annual budget for technical operations, including equipment, operating expenses, and resource allocation.
  • Monitor and analyze financial performance against the budget, implementing cost optimization strategies to meet financial targets.
  • Collaborate with key stakeholders to align technical operations with customer success strategies.
  • Communicate effectively with clients, partners, and stakeholders to address inquiries, resolve issues, and foster relationships.
  • Present technical updates and performance metrics to key stakeholders.
  • Perform additional tasks as assigned.

Qualifications:

  • Bachelor's degree or equivalent experience in business management within the IT sector is preferred.
  • Business-oriented individual with outstanding communication skills.
  • Strong analytical and problem-solving abilities.
  • Exceptional attention to detail and time management skills.
  • 7-10 years of management experience.
  • Able to interact effectively with all levels of management within the organization.

Ivionics, LLC is committed to being an Equal Opportunity Employer, ensuring that all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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