Front Desk Representative

3 weeks ago


Denver, Colorado, United States The Brown Palace Hotel and Spa Full time

About The Brown Palace Hotel and Spa

The Brown Palace Hotel and Spa, a luxury Downtown Denver hotel, invites you to experience extraordinary service since 1892. With 243 distinct guestrooms and suites, six unique restaurants and bars, a boutique spa, and nearly 20,000 square feet of meeting space, our hotel is perfect for adventurous jetsetters and corporate-minded CEOs alike.

As a Front Desk Representative, you will be part of a team that enjoys many perks, including discounted RTD Eco Pass, free employee meals, discounts on services and food at the hotel, and Friends and Family hotel room discounts.

We value diversity and inclusion, and we encourage applicants from all backgrounds to apply. If you're excited about this role but don't meet every qualification, we invite you to still send in your information.

Responsibilities:

  • Greet customers with a friendly and sincere welcome, using a positive and clear speaking voice.
  • Complete the registration process by inputting and retrieving information from a computer system.
  • Verify and imprint credit cards for authorization using electronic acceptance methods.
  • Promptly answer the telephone using positive and clear communication.
  • Close guest accounts at time of check out and ascertain satisfaction.
  • Field guest complaints and negotiate effective solutions.
  • Remain calm and alert during emergency situations and heavy hotel activity.
  • Perform any other job-related duties as assigned.

Qualifications:

  • High school diploma or equivalent required, and college degree preferred.
  • Hotel experience preferred.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.
  • Effective verbal and written communication skills.

Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness. Our benefits include competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Holiday programs, pet insurance, and more.



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