Mortgage Servicing Support Specialist II

1 week ago


Tempe, Arizona, United States BNP Paribas Bank NV Full time

Mortgage Servicing Customer Care Coordinator II

Location: BNP Paribas Bank NV is committed to fostering a positive impact on the community through its dedication to diversity, entrepreneurship, small business support, sustainable practices, and community engagement. As a part of a global leader in sustainable development, BNP Paribas Bank NV strives to enhance customer experiences while supporting environmentally responsible and inclusive growth.

Job Overview:

We are looking for a Mortgage Servicing Customer Care Coordinator II who will manage a variety of servicing tasks and support responsibilities within the designated unit. This position requires the coordination of information among internal and external parties, addressing servicing challenges, and delivering exceptional customer support.

Key Responsibilities:

  • Responds to incoming calls and assists clients with servicing inquiries
  • Facilitates the setup of Automatic Payment Drafts
  • Prepares documents for Lien Releases
  • Addresses standard to moderately complex servicing challenges
  • Reviews incoming tasks and engages appropriate resources
  • Modifies mortgage information as necessary
  • Maintains a thorough understanding of unit policies and procedures
  • Serves as an escalation point and identifies opportunities for operational enhancements

Additional Responsibilities:

Completes other assigned duties as needed

Required Qualifications:

A minimum of 3 years of experience with a foundational understanding of systems and procedures is required.

Vocational or technical education may be necessary in addition to work experience.

Education:

High School Diploma or GED is required.

Essential Skills:

  • Strong knowledge of unit products, policies, and processes
  • Comprehension of banking operations

Equal Employment Opportunity Statement:

BNP Paribas Bank NV is an Equal Opportunity and Affirmative Action employer, advocating for diversity and equal employment opportunities for all candidates.

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