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Front Desk Representative

2 months ago

Rocky Mount, North Carolina, United States StepStone Hospitality Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at StepStone Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register and assign rooms to guests, ensuring accurate and efficient check-in and check-out processes.
  • Issue room keys and provide clear instructions to guests, ensuring a seamless experience.
  • Sort and track incoming mail and messages, maintaining a high level of organization and attention to detail.
  • Utilize various communication channels to transmit and receive messages, ensuring prompt and effective communication.
  • Answer guest inquiries regarding hotel services, registration, shopping, dining, entertainment, and travel directions, providing accurate and helpful information.
  • Compute guest bills, collect payment, and make change, ensuring accurate financial transactions.
  • Make, confirm, and cancel reservations via various communication channels, ensuring seamless guest experiences.
  • Post charges to guest bills, including room, food, liquor, and telephone expenses, if necessary.
  • Make reservations for guests, including transportation and entertainment, as requested.
  • Deposit guest valuables in the hotel safe deposit box, ensuring secure storage.
  • Utilize office software accurately and efficiently, maintaining a high level of technical proficiency.
  • Develop a comprehensive knowledge of each shift, including night audit, to ensure seamless operations.
Requirements
  • Comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
  • Ability to accurately report information and maintain a high level of attention to detail.
  • Ability to assist with various office tasks as needed, demonstrating flexibility and adaptability.
  • Attend required meetings, ensuring timely and effective communication.
  • Ability to adjust to high-pressure conditions and remain open to change, demonstrating a growth mindset.
  • Assume responsibility for personal growth and development, seeking opportunities for improvement.
  • Relevant training and experience, as well as additional education, are preferred but not required.
  • CPR and first aid training are preferred but can be obtained through the company.