Front Desk Operations Manager

4 weeks ago


Mount Laurel, New Jersey, United States Delco Development Full time
Job Summary:

The Front Desk Operations Manager is responsible for overseeing the front desk staff and operations to ensure brand compliance and exceptional guest satisfaction. This role involves training and guiding front desk associates in registering guests, handling payments, and adhering to brand standards in all aspects of front desk operations.

Key Responsibilities:

Assist in training new employees and continuing education for existing staff on brand standards and Property Management System

Complete brand-required training and Property Management System training

Welcome guests and follow proper brand-initiated standards for check-in, check-out, and maintaining guest satisfaction during their stay

Establish and maintain proper credit and/or cash handling, and ensure accurate billing for guest stays

Provide and assist front desk associates with information for concierge services, including local attractions, food and beverage options, and directions

Follow and comply with brand-initiated standards for documentation regarding guest issues or concerns, recording room statuses, and ensuring front desk associates are in compliance

Work alongside front desk associates during peak periods to ensure proper standards and procedures are met, and customer satisfaction is maintained

Requirements:

Previous front desk experience is required, with a minimum of 2-3 years

PMS and/or Brand certifications from previous employment are strongly preferred

Ability to lift up to thirty (30) pounds, unassisted

Stand, walk, bend, and stretch for long periods

  • Mount Laurel, New Jersey, United States Delco Development Full time

    Front Desk Operations ManagerAt Delco Development, we are seeking a highly skilled Front Desk Operations Manager to join our team. This role is responsible for supervising front desk staff and operations to ensure brand compliance and overall exemplary guest satisfaction.Key Responsibilities:• Supervise front desk staff and operations to ensure brand...


  • Mount Laurel, New Jersey, United States Westin Mt Laurel Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Westin Mt Laurel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key ResponsibilitiesGreeting and Registration: Greet guests immediately with...

  • Front Office Manager

    4 weeks ago


    Mount Laurel, New Jersey, United States Staybridge Suites Full time

    Job Title: Front Office ManagerAt Staybridge Suites, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel's management team, you will be responsible for overseeing the front desk operation, ensuring exceptional guest service, and driving revenue growth.Key Responsibilities:Supervise and schedule...


  • Mount Laurel, New Jersey, United States Aloft Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aloft. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesWelcoming guests and registering them in a friendly and efficient...


  • Mount Laurel, New Jersey, United States Westmont Group Full time

    Job SummaryAs a Front Desk Agent with Westmont Group, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your primary responsibility will be to ensure that every guest feels valued and cared for throughout their stay.Key Responsibilities Greet guests with a friendly and sincere welcome, using positive and clear...


  • Mount Sinai, New York, United States Dental365 Full time

    Transforming Dental Care with Dental365At Dental365, we're revolutionizing the way patients experience dental care. As a Front Desk Coordinator, you'll play a vital role in shaping our patient experience, extending beyond the front desk to create a lasting impression that defines our standard of care.Our PracticesWe have two locations:Soundview Dental...


  • Mount Kisco, New York, United States K-1 Speed Inc Full time

    Job SummaryWe are seeking a highly motivated and organized Cashier Supervisor to join our team at K-1 Speed Inc. The successful candidate will be responsible for ensuring that all cashiers and front-end staff provide a fun, informative, and exciting racing environment for our customers.Key Responsibilities:Ensure that all cashier personnel perform their...


  • Mount Laurel, New Jersey, United States Extended Stay Full time

    Job Summary:As a Housekeeper at Extended Stay, you will be responsible for maintaining the cleanliness and organization of our guest rooms. This includes cleaning assigned rooms, restocking carts, and reporting any maintenance issues or lost guest property to the front desk or manager.Key Responsibilities:Clean assigned guest rooms following company...


  • Mount Kisco, New York, United States Creative Financial Staffing Full time

    About Us:Creative Financial Staffing is a mission-driven nonprofit organization dedicated to making a difference in the community. We are seeking a professional and personable Front Desk Coordinator to be the first point of contact for our visitors and provide essential administrative support to our team.Key Responsibilities:Greet and assist visitors in a...


  • Mount Laurel, New Jersey, United States Wingstop Full time

    At Wingstop, we are seeking a highly skilled and experienced General Manager to lead our restaurant team. As a key member of our management team, you will be responsible for overseeing the daily operations of the store, providing exceptional customer service, and proactively managing the front- and back-of-house team.The ideal candidate will have a proven...

  • Operations Manager

    3 weeks ago


    Mount Laurel, New Jersey, United States RTC Full time

    Operations ManagerWe are seeking an experienced Operations Manager to oversee daily activities at RTC. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity.Key Responsibilities:Maintain constant communication with managers, staff, and vendors to ensure proper operations of the...

  • Dental Office Manager

    4 weeks ago


    Mount Laurel, New Jersey, United States Affordable Care Full time

    **About the Role**We are seeking a highly skilled Dental Office Manager to assume a leadership role and support our clinic in various operations within the practice. As a key member of our team, you will effectively and efficiently manage all front and back office tasks, including daily operations of the office, managing both employee and patient relations,...


  • Mount Laurel, New Jersey, United States Eurofins USA Environment Testing Full time

    Job Title: General Manager/Business Unit ManagerJob Summary:We are seeking a highly experienced and skilled General Manager/Business Unit Manager to lead our laboratory operations. The successful candidate will be responsible for maintaining positive operating margin, meeting and exceeding annual budget, and ensuring compliance with corporate and regulatory...


  • Mount Laurel, New Jersey, United States Taco Bell Full time

    Job SummaryThe Shift Leader is responsible for assisting management in routine administrative and operational tasks within the restaurant. This includes driving excellence in customer service, maintaining company standards in product and facility specifications, reviewing food handling procedures, and assessing operational processes.Key Responsibilities...


  • Mount Laurel, New Jersey, United States Stretch Zone - 1001 Full time

    Job OverviewAt Stretch Zone, we're seeking a skilled and compassionate Stretch Practitioner to join our team. As a key member of our wellness team, you'll provide exceptional customer service and deliver effective assisted stretching techniques to our clients.ResponsibilitiesDeliver personalized stretching programs to clients, tailored to their specific...


  • Mount Laurel, New Jersey, United States Papa Johns Full time

    Job SummaryPapa John's is seeking a highly skilled and experienced General Manager to lead our restaurant operations. As a key member of our team, you will be responsible for ensuring high-quality products and customer service are delivered to drive restaurant profitability.Key ResponsibilitiesDevelop and implement effective systems to ensure quality...


  • Mount Laurel, New Jersey, United States Health Monitoring Services Full time

    Job OverviewAs a key member of our Health Monitoring Services team, the RPM Monitoring/Call Center Manager will play a crucial role in maximizing productivity and efficiency in our call center operations. Key ResponsibilitiesDevelop and implement strategies to optimize call center performance and improve customer satisfaction.Lead and manage a team of call...


  • Mount Laurel, New Jersey, United States Eurofins USA Environment Testing Full time

    Job SummaryWe are seeking a highly experienced and skilled Senior Laboratory Operations Manager to join our team at Eurofins USA Environment Testing. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our laboratory, ensuring the highest quality and efficiency standards are met, and driving business...


  • Mount Laurel, New Jersey, United States Ron Jaworski Golf Full time

    About the Role:Ron Jaworski Golf is seeking a skilled Food and Beverage Manager to oversee the daily operations of our clubhouse restaurant and bar. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing staff, and driving revenue growth.Key Responsibilities:Develop and implement strategies to increase...


  • Mount Laurel, New Jersey, United States Xtel Communications, Inc. Full time

    Xtel Communications, Inc. Job DescriptionJob Title: Network Support SpecialistXtel Communications, Inc. is seeking a skilled Network Support Specialist to join our Advanced Support Group. This individual will be responsible for the triage of escalated service requests from our Customer Support Team, incident updates, and interfacing directly with our Xtel...