Customer Service Representative

4 weeks ago


Rocky Mount, North Carolina, United States Planet Fitness Inc. Full time

Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, ensuring a positive and welcoming experience in our clubs.

Key Responsibilities:

  • Provide exceptional customer service to members, responding to their questions and concerns in a timely and professional manner.
  • Check members into the system, assist with new account sign-ups, and facilitate updates to member accounts.
  • Take prospective members on tours of our facilities, showcasing our amenities and services.
  • Ensure the cleanliness and organization of our clubs, maintaining a safe and healthy environment for our members.

Requirements:

  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
  • High school diploma or equivalent required, with a strong emphasis on teamwork and communication.
  • Punctuality and reliability are essential, with the ability to work a flexible schedule as needed.

Benefits:

  • Competitive hourly rate of $11.00.
  • Free Planet Fitness Black Card membership.
  • Opportunities for advancement and professional growth.

About Us:

Planet Fitness is a rapidly growing fitness center franchise with over 2,000 locations across the United States and internationally. We are committed to providing a Judgement Free Zone for our members, where they can feel comfortable and motivated to achieve their fitness goals.



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