Front Desk Representative

4 weeks ago


Mount Laurel, New Jersey, United States Aloft Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aloft. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Welcoming guests and registering them in a friendly and efficient manner
  • Establishing credit and obtaining payments from guests
  • Directing guests to their rooms and providing them with information about hotel services and amenities
  • Conveying messages and packages to guests
  • Providing concierge services and answering guest inquiries
  • Maintaining accurate records and processing transactions
  • Securing guest valuables and handling lost and found items
Requirements
  • High school diploma or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to lift up to 10 pounds and stand for long periods
  • Availability to work a variety of shifts, including evenings and weekends


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