Front Desk Agent

4 days ago

Mount Pleasant, Michigan, United States Lodgco Hospitality Full time
Job Summary

We are seeking a highly skilled Front Desk Agent to join our team at the Courtyard by Marriott, located on CMU's campus. As a Front Desk Agent, you will be responsible for providing exceptional guest service and hospitality to our valued customers.

Key Responsibilities:

  • Perform guest registrations, room assignments, and special requests in a timely and efficient manner.
  • Understand and adhere to daily hotel operations, policies, procedures, and internal rules.
  • Knowledge of Brand's operating systems and customer loyalty programs.
  • Familiar with guest rooms, locations, amenities, features, and services offered.
  • Knowledge of room rates, packages, discounts, and promotions.
  • Ensure proper credit when checking out guests and handle late charges accordingly.
  • Knowledge of cash handling and bank procedures to check out guests.
  • Bank out at end of shift by following drop procedures.
  • Answer phones, handle mail, and take messages.
  • Assist guests with problems and questions, ensuring all guest problems are resolved.
  • Knowledge about the city, local area, and attractions.
  • Utilize spare time for cleaning and maintaining the front desk, back office, common areas, and sidewalks.
  • Know all emergency procedures and the proper action to take.
  • Operate safe deposit boxes.

Requirements:

  • Ability to learn quickly and work in a fast-paced position with constant guest interaction.
  • Excellent communication and computer skills.
  • Must be able to multi-task and work effectively in a team environment.
  • Flexibility with schedule.

Benefits:

  • Career development and training opportunities.
  • Paid time off and travel discounts.
  • 401(k) with company match and health insurance options.
  • Bonus potential and more.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, and lift up to 50 pounds.

Expected Hours of Work:

This position requires variable hours based on the needs of the hotel, including nights and weekends.

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