Hotel Front Desk Representative

16 hours ago


Mount Prospect, Illinois, United States MCR Hotels Full time
Job Summary

The Front Desk Agent is responsible for providing exceptional customer service to guests while managing the administrative processes of the hotel. This includes handling guest inquiries, resolving issues, and maintaining a positive and welcoming atmosphere.

Key Responsibilities
  • Provide attentive and courteous service to guests
  • Manage the front desk operations, including check-in and check-out processes
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Maintain confidentiality and security of guest information
  • Document all guest requests and complaints
  • Follow up to ensure guest satisfaction
Requirements
  • Positive attitude and willingness to learn
  • Ability to multi-task and be detail-oriented
  • Basic English verbal and written communication skills
  • Ability to work in a fast-paced environment and handle stress
  • Basic math skills
Preferred Qualifications
  • Experience in a hotel or related field
  • Brand knowledge and experience

MCR Hotels is a leading hotel owner-operator with a portfolio of 148 premium-branded hotels across the United States. We offer a range of benefits, including hotel discounts, weekly pay, paid time off, and career advancement opportunities.



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