NetSuite Systems Support Specialist

2 weeks ago

St Louis, Missouri, United States Altor Solutions Full time


Position Title:

Role:

Department:

Information Technology

Reports to:

VP, Information Technology

FLSA Status:

Exempt

Travel:

This is a remote position with occasional travel as necessary.

Overview:
This role is designed for a proactive, skilled, and enthusiastic professional who will spearhead projects related to financial and operational systems, particularly our NetSuite ERP.

Working collaboratively with internal finance teams, external consultants, and various departments, the individual will be tasked with comprehending requirements and converting them into actionable plans.

This position holds responsibility for the comprehensive development, execution, maintenance, and support of our primary ERP system.

Additionally, the role involves cross-departmental collaboration to ensure seamless integration with other software applications in use. The individual will strive to optimize the functionality of NetSuite and associated systems, ensuring all users receive the necessary training and knowledge to utilize the systems effectively.


Key Responsibilities:

  • Oversee the maintenance and daily operations of business applications, including general system administration.
  • Prioritize support tickets and execute tasks independently.
  • Assist third-party service providers and IT colleagues in managing system configurations, collaborating with internal stakeholders on design and data migration decisions.
  • Stay informed about the functionalities, customizations, and integrations of business applications.
  • Develop, implement, and support detailed dashboards, searches, and operational reports to meet data needs across all team functions.
  • Manage custom fields, forms, records, lists, and workflows to align with business requirements, including overseeing User Acceptance Testing tasks.
  • Establish and maintain appropriate system permissions for all roles.
  • Ensure data integrity and adherence to all system-related policies and procedures.
  • Provide frontline support for all users, focusing on NetSuite, data maintenance, and other business applications.
  • Act as the primary contact for NetSuite support and all third-party integration partners.
  • Collaborate with internal stakeholders to ensure the ERP system design and functionality deliver value and efficiency to the organization.
  • Evaluate upgrades to assess their impact on processes, configurations, and customizations.
  • Analyze complex issues and determine how NetSuite can be leveraged to address them.
  • Be available for on-call support as needed.

Additional Responsibilities:

  • Maintain the integrity of sandbox environments.
  • Familiarity with Oracle Database, SQL Server, or other query languages is preferred but not mandatory.
  • Exhibit strong analytical and problem-solving capabilities, with a creative approach to challenges.

Essential Skills:

  • Exceptional customer service skills, fostering relationships both internally and externally.
  • Strong analytical skills to navigate processes, identify improvements, and resolve complex issues.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong organizational skills with the ability to manage multiple projects while maintaining attention to detail.
  • Proficiency in Microsoft Office, particularly advanced skills in Excel.
  • Self-motivated with the ability to excel in a fast-paced environment.
  • Demonstrated operational, interpersonal, project management, vendor management, and leadership skills.
  • Ability to maintain confidentiality and work effectively as part of a team.

Education and Experience:

  • A college degree in a technical or business management field is preferred but not required.
  • A minimum of two years of experience with NetSuite, including creating dashboards, custom fields, forms, saved searches, reports, and workflows.
  • Strong organizational and communication skills across all levels of the organization.
  • Knowledge of at least one scripting language is beneficial.

Competencies:

  • Integrity: Demonstrates honesty, fairness, and ethical behavior.
  • Teamwork: Works collaboratively and communicates effectively within diverse groups.
  • Accountability: Takes responsibility for work quality and timeliness.
  • Problem Resolution: Effectively analyzes problems and prioritizes tasks to achieve results.
  • Communication: Fosters open communication and ensures clarity in messaging.
  • Job Knowledge: Exhibits relevant knowledge and skills related to the role.
  • Continuous Improvement: Seeks opportunities to enhance processes and efficiency.
  • Initiative: Proactively identifies and addresses tasks with minimal supervision.
  • Planning & Organizing: Manages resources effectively to meet deadlines.

Physical Demands:
The physical demands of this role require the ability to lift and carry up to 10 pounds frequently, with specific vision abilities necessary for close work. Regular activities include sitting, using hands for tasks, and occasional standing or walking on concrete surfaces. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Work Environment:
The work environment is typical of most manufacturing settings, with moderate to high noise levels requiring ear protection. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

  • Technical Support Specialist

    4 days ago

    St Louis, Missouri, United States Apex Systems Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their secure access to our systems and networks.Key Responsibilities:Activating and unblocking secure badges and access...

  • Client Support Specialist

    2 weeks ago

    St Louis, Missouri, United States Cynet Systems Full time

    Position Overview:As a Client Support Specialist at Cynet Systems, you will play a crucial role in delivering exceptional support to our clients. Your primary responsibilities will include:Key Responsibilities:Deliver comprehensive client assistance through various communication channels.Address and resolve technical inquiries related to our online Treasury...

  • IT Systems Specialist

    2 weeks ago

    St Louis, Missouri, United States Karpel Computer Systems Inc Full time

    Karpel Computer Systems Inc is in search of a dedicated IT Systems Specialist to enhance our technology team. In this position, you will be instrumental in delivering extensive support for our clients' desktop, server, and cloud infrastructures, alongside Microsoft 365 services and products. Your efforts will ensure that clients experience minimal...

  • Junior Technical Support Specialist

    2 weeks ago

    St Louis, Missouri, United States InterVision Systems Full time

    Position OverviewAre you interested in a rewarding position as a Junior Technical Support Specialist?At InterVision Systems, we are a premier managed service provider (MSP) dedicated to assisting IT professionals in overcoming their most pressing challenges by implementing the appropriate technology, deployed in the right environment, and managed through the...

  • Commission Operations Specialist

    2 weeks ago

    St Louis, Missouri, United States Larson Network Services, LLC Full time

    The Commission Operations Specialist at Larson Network Services, LLC, is essential in guaranteeing the precise and effective management of commission processes within our company. This role encompasses overseeing and preserving vital policy and client information, inputting and verifying commission statement data, and facilitating the overall commission...

  • Systems Integration Specialist

    2 weeks ago

    St Louis, Missouri, United States Allen Integrated Solutions LLC Full time

    Position Overview:The Systems Integration Specialist will be an integral part of the Active IT and project team at Allen Integrated Solutions LLC, delivering expertise in systems engineering, integration, and project management.Key Responsibilities:The specialist will provide comprehensive integration services across various organizational levels, ensuring...

  • IT Systems Specialist

    2 weeks ago

    St Louis, Missouri, United States The One 23 Group Full time

    About The One 23 Group:The One 23 Group is a premier provider of governmental services, focusing on consultancy, analytics, digital workplace solutions, and cybersecurity compliance. We are committed to nurturing a culture centered around our people and leveraging cutting-edge technologies to enhance our service delivery.Position: IT Systems SpecialistRole...

  • Financial Advisor Support Specialist

    6 days ago

    St Louis, Missouri, United States Apex Systems Full time

    Job Summary:As a key member of the Partnership Accounting team at Apex Systems, you will play a crucial role in providing world-class service to our Financial Advisors (FAs). This position focuses on delivering exceptional support and guidance to Financial Advisors to enable them to make informed decisions about new partnership...

  • Systems Engineering Specialist

    1 week ago

    St Louis, Missouri, United States US Tech Solutions Full time

    Job Title: Systems Engineering Specialist Location: Saint Louis, MO Duration: Months Shifts: First Onsite/remote/hybrid: % Onsite Job Overview: At US Tech Solutions, we are dedicated innovators striving to connect, safeguard, explore, and inspire. You will have the opportunity to learn and grow while contributing to impactful projects that...

  • Technical Support Specialist

    1 week ago

    St Louis, Missouri, United States TEKsystems Full time

    Job OverviewAs a Technical Support Specialist, you will deliver expert technical assistance and guidance on the installation, customization, configuration, or enhancement of TEKsystems' technical products and programs.Key ResponsibilitiesYour primary duties will include:Providing Tier III problem resolution via telephone, guiding users through...

  • Senior Systems Integration Specialist

    2 weeks ago

    St Louis, Missouri, United States Tulk LLC Full time

    Senior Systems Integration Specialist - Infrastructure Services Provider IntegrationTULK LLC is a premier consulting firm specializing in technology and management consulting services for the US Federal Government. Our dedicated team supports Defense and National Security clients in the acquisition, design, management, and development of advanced...

  • Systems Administrator

    4 weeks ago

    St Louis, Missouri, United States BAE Systems Full time

    Job Description As a Desktop Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Desktop Engineer joining our team to Support our intelligence customer in St. Louis, MO. As a Desktop Engineer, you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and...

  • Desktop Support Specialist

    1 week ago

    St Louis, Missouri, United States Tata Consultancy Services Full time

    Job DescriptionWe are seeking a highly skilled Desktop Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT infrastructure team, you will be responsible for providing technical support and maintenance for our desktop systems and infrastructure.Key Responsibilities:Desktop Support: Provide technical support and...

  • Healthcare Support Specialist

    2 weeks ago

    St Louis, Missouri, United States SSM Health Full time

    Position: Healthcare Support Specialist at SSM HealthOrganization: SSM Health SystemEmployment Type: Full-Time, Day ShiftWork Location: Not specifiedOverview: The Healthcare Support Specialist will assist in delivering patient care under the supervision of medical professionals. Key responsibilities include executing clinical tasks, documenting patient data,...

  • Healthcare Support Specialist

    2 weeks ago

    St Louis, Missouri, United States SSM Health Full time

    Position Title: Healthcare Support Specialist at SSM HealthOrganization: SSM Health SystemEmployment Type: Full-Time, Day ShiftWork Location: Not specifiedPosition Overview: The Healthcare Support Specialist will assist in delivering patient care under the supervision of medical professionals. Key duties include executing clinical tasks, documenting patient...

  • Skilled Security Systems Specialist

    4 days ago

    St Louis, Missouri, United States Johnson Controls International Full time

    Join Our Team as a Skilled Security Systems SpecialistWe are seeking a highly skilled and experienced Security Systems Specialist to join our team at Johnson Controls International. As a key member of our team, you will be responsible for the installation and maintenance of complex integrated security systems, including intrusion detection systems, access...

  • Community Support Specialist

    2 weeks ago

    St Louis, Missouri, United States Support Innovations Inc. Full time

    Position OverviewSupport Innovations Inc. is looking for a dedicated individual with a passion for enhancing the lives of individuals with disabilities. This role focuses on empowering clients to reach their personal and vocational aspirations within a supportive day service environment.Key Responsibilities:Assist clients in developing and achieving their...

  • Community Support Specialist

    1 week ago

    St Louis, Missouri, United States Support Innovations Inc. Full time

    Position OverviewRole Summary: We are looking for a compassionate individual dedicated to empowering individuals with disabilities to reach their personal and career aspirations within a supportive environment.Key Responsibilities:Assist clients in developing skills necessary for independence.Provide guidance and support in a day service context.Collaborate...

  • Control Systems Specialist

    2 weeks ago

    St Louis, Missouri, United States Barry-Wehmiller Companies Inc Full time

    About Us: Barry-Wehmiller Companies Inc. is a comprehensive provider of engineering consulting and manufacturing technology, dedicated to empowering our clients to achieve their most significant objectives from conception to execution. As a unique entity that evolved from a manufacturing technology background into a fully independent firm, we integrate...

  • Sales Support Specialist

    1 week ago

    St Louis, Missouri, United States Switzer Industries Full time

    Sales Support Specialist:Switzer Industries is seeking a Sales Support Specialist to join their team.Overview:The primary responsibility of this role is to deliver prompt and precise quotations to both existing and prospective clients. This position involves managing leads, processing orders, and ensuring follow-up on quotations. Building and maintaining...