Desktop Support Specialist

1 week ago


St Louis, Missouri, United States Tata Consultancy Services Full time
Job Description

We are seeking a highly skilled Desktop Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT infrastructure team, you will be responsible for providing technical support and maintenance for our desktop systems and infrastructure.

Key Responsibilities:
  • Desktop Support: Provide technical support and troubleshooting for desktop systems, including Windows desktops, laptops, and mobile devices.
  • Operating System Management: Manage and maintain Windows and macOS operating systems, including deployment, configuration, and troubleshooting.
  • Network and Security: Ensure the security and integrity of our network and systems, including firewall configuration, antivirus software, and access control.
  • Help Desk Support: Provide timely and effective support to end-users, including troubleshooting, resolving issues, and escalating complex problems to senior engineers.
  • Collaboration and Communication: Work closely with cross-functional teams, including IT, business stakeholders, and vendors to ensure seamless delivery of services.
Requirements:
  • Technical Skills: Proficient in Windows and macOS operating systems, desktop hardware, and software applications.
  • Experience: Minimum 2 years of experience in desktop support, IT infrastructure, or a related field.
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Soft Skills: Excellent communication, problem-solving, and analytical skills.


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