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Client Support Specialist

2 months ago

St Louis, Missouri, United States Cynet Systems Full time
Position Overview:

As a Client Support Specialist at Cynet Systems, you will play a crucial role in delivering exceptional support to our clients. Your primary responsibilities will include:

Key Responsibilities:
  • Deliver comprehensive client assistance through various communication channels.
  • Address and resolve technical inquiries related to our online Treasury solutions.
  • Provide troubleshooting support for web browsers and related technologies.
  • Identify and rectify issues impacting client access to applications.
  • Utilize client relationship management systems to log inquiries and document resolutions.
  • Assist in the annual review of user access for Treasury applications.
  • Interpret diagnostic reports to enhance service delivery.
  • Conduct daily audits of application usage and analyze findings.
  • Evaluate current processes to identify inefficiencies and collaborate with team members to implement improvements.

Qualifications:
  • A Bachelor's Degree or equivalent professional experience.
  • A minimum of 2 years of experience in client service, ideally within a call center environment.
  • Familiarity with computer systems, networking, and troubleshooting across various devices.
  • Strong customer service skills to uphold quality standards.
  • Proficient analytical skills for effective problem-solving and trend analysis.
  • Ability to learn and understand Treasury business operations and the associated applications.
  • Experience in process enhancement and implementation.
  • Excellent verbal and written communication abilities.
  • Experience in training clients or colleagues is advantageous.
  • Bilingual candidates are preferred.