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Technical Support Specialist

2 months ago

St Louis, Missouri, United States Apex Systems Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their secure access to our systems and networks.

Key Responsibilities:

  • Activating and unblocking secure badges and access cards
  • Activating, enabling, unlocking, and resynchronizing secure tokens
  • Resetting secure token PINs
  • Providing workarounds for missing or non-working secure badges and badge readers
  • Providing instructions on the use of secure tokens
  • Other miscellaneous support for secure badges, access cards, and secure tokens

Requirements:

  • US citizenship or green card holder
  • Comfortable completing credit checks to obtain clearance
  • Strong customer service skills
  • High school diploma or equivalent
  • Ability to sit onsite

Working Conditions:

This is a 100% on-site position in a secure environment. You will be working with sensitive information and must be comfortable with the level of security required.

What We Offer:

We offer a competitive hourly rate of $16/hour, paid weekly on a W2. We are a dynamic and growing company, and we offer opportunities for professional growth and development.