Customer Service Representative

5 days ago


Grants Pass, Oregon, United States Russell Tobin Full time
Customer Service Specialist

Russell Tobin is seeking a highly skilled Customer Service Specialist to join our team in Grants Pass, OR.

This is a contract/onsite (possible hybrid) position with a competitive hourly rate of $16.

Key Responsibilities:
  • Maintain a positive and professional attitude towards customers at all times.
  • Develop a strong knowledge of our product portfolio and procedures.
  • Provide exceptional customer service by answering incoming calls and entering orders, responding to customer questions and concerns.
  • Communicate effectively with customers through various channels, including phone, email, and chat.
  • Collaborate with team members and other departments to ensure overall customer satisfaction.
Goals and Objectives:
  • Quality Assurance: 90% rating on calls/emails/chat interactions.
  • Transactions Per Hour: 8 transactions per hour worked (6 for chat).
  • Accessibility: 85% availability, minimizing unnecessary offline time.
  • Answered Interactions: 99% of interactions answered.
  • Attendance: Compliance with the attendance policy.
Requirements:
  • Typing speed of at least 35 wpm.
  • Ability to communicate effectively via email or chat in a professional manner.
  • Ability to multitask and prioritize tasks effectively.
Benefits:

Russell Tobin offers a comprehensive benefits package, including healthcare coverage, retirement savings, life and disability insurance, and employee discounts.



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