Customer Service Representative
5 days ago
Russell Tobin is seeking a highly skilled Customer Service Specialist to join our team in Grants Pass, OR.
This is a contract/onsite (possible hybrid) position with a competitive hourly rate of $16.
Key Responsibilities:- Maintain a positive and professional attitude towards customers at all times.
- Develop a strong knowledge of our product portfolio and procedures.
- Provide exceptional customer service by answering incoming calls and entering orders, responding to customer questions and concerns.
- Communicate effectively with customers through various channels, including phone, email, and chat.
- Collaborate with team members and other departments to ensure overall customer satisfaction.
- Quality Assurance: 90% rating on calls/emails/chat interactions.
- Transactions Per Hour: 8 transactions per hour worked (6 for chat).
- Accessibility: 85% availability, minimizing unnecessary offline time.
- Answered Interactions: 99% of interactions answered.
- Attendance: Compliance with the attendance policy.
- Typing speed of at least 35 wpm.
- Ability to communicate effectively via email or chat in a professional manner.
- Ability to multitask and prioritize tasks effectively.
Russell Tobin offers a comprehensive benefits package, including healthcare coverage, retirement savings, life and disability insurance, and employee discounts.
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Customer Service Representative
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Grants Pass, Oregon, United States Russell Tobin Full timeJob Title: Customer Service RepresentativeRussell Tobin is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Grants Pass, OR. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints and concerns, and ensuring that our...
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Customer Service Representative
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Grants Pass, Oregon, United States Russell Tobin Full timeJob Title: Customer Service RepresentativeRussell Tobin is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Grants Pass, OR.Job Summary:We are looking for a professional and empathetic individual to provide exceptional customer service to our clients. As a Customer Service Representative, you will be...
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