Customer Service Representative

2 weeks ago


Grants Pass, Oregon, United States Integrated Resources, Inc.;InterSources, Inc. Full time
Job Title: Customer Service Specialist

Integrated Resources, Inc.;InterSources, Inc. is seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
  • Communicate with customers through various channels (Phone, email, chat)
  • Effectively communicate additional promotions and services we offer
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
  • Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensure resolution
Requirements:
  • Quality Assurance - 90% Rating on calls/emails/chat interactions
  • Transactions Per Hour - 8 Transactions per hour worked (6 for chat)
  • Accessibility - 85% Availability, minimize unnecessary off line time
  • Answered Interactions- 99% of Interactions are answered
  • Attendance - Compliance to the attendance policy
  • Development & Training - Completion of training and action steps


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