Customer Service Representative
2 weeks ago
Russell Tobin is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Grants Pass, OR.
Job Summary:
We are looking for a professional and empathetic individual to provide exceptional customer service to our clients. As a Customer Service Representative, you will be responsible for maintaining a positive and professional attitude, developing a strong knowledge of our product portfolio, and providing one call resolution to our customers.
Responsibilities:
- Maintain a positive and professional attitude towards customers at all times.
- Develop a strong knowledge of our product portfolio and procedures.
- Process customer orders by phone or email in a courteous and efficient manner.
- Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
- Communicate effectively with leaders, including the Customer Service Supervisor and Manager.
- Regularly attend and participate in team meetings.
- Provide quality customer service to our accounts.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Ability to multitask and prioritize tasks effectively.
- High school diploma or equivalent required.
Benefits:
Russell Tobin offers eligible employees comprehensive healthcare coverage, supplemental coverage, a 401(k)-retirement savings plan, life and disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.
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