Customer Service Representative

2 weeks ago


Grants Pass, Oregon, United States Russell Tobin Full time
Job Title: Customer Service Representative

Russell Tobin is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Grants Pass, OR.

Job Summary:

We are looking for a professional and empathetic individual to provide exceptional customer service to our clients. As a Customer Service Representative, you will be responsible for maintaining a positive and professional attitude, developing a strong knowledge of our product portfolio, and providing one call resolution to our customers.

Responsibilities:

  • Maintain a positive and professional attitude towards customers at all times.
  • Develop a strong knowledge of our product portfolio and procedures.
  • Process customer orders by phone or email in a courteous and efficient manner.
  • Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
  • Communicate effectively with leaders, including the Customer Service Supervisor and Manager.
  • Regularly attend and participate in team meetings.
  • Provide quality customer service to our accounts.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to multitask and prioritize tasks effectively.
  • High school diploma or equivalent required.

Benefits:

Russell Tobin offers eligible employees comprehensive healthcare coverage, supplemental coverage, a 401(k)-retirement savings plan, life and disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.



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