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Member Service Call Center Representative
2 months ago
Randolph-Brooks Federal Credit Union (RBFCU) is seeking candidates for full-time employment opportunities with our Member Service Call Center team.
Job SummaryThe Member Service Call Center Representative will provide exceptional service to members, non-members, branches, and internal departments through multiple communication channels. The ideal candidate will have excellent communication and interpersonal skills, with the ability to multitask and work in a fast-paced environment.
Key Responsibilities- Provide exceptional service to members and non-members through various communication channels.
- Process a variety of transactions and inquiries in accordance with policies, procedures, and regulatory laws.
- Identify member needs and conduct all duties in a manner intended to enhance the brand and contribute to the growth of the Credit Union.
- Recommend appropriate products and services to enhance member experience.
- Assist and fulfill general member transactions and inquiries on behalf of various departments.
- Discuss and recommend products and services to meet the needs of members and the mission of RBFCU.
- Educate and promote the use of self-service options available through RBFCU.
- Identify concerns, feedback, and record complaint entries to improve and enhance member experiences and the brand of RBFCU.
- Work with department supervisors and display accountability with real-time decision making that directly impacts member interactions and accounts.
- Strive to meet or exceed department goals and objectives through key performance indicators and core values.
- Dedication to developing strong relationships with co-workers, management, and other departments.
- High School Diploma or GED.
- 6 months of work experience in a Call Center or Financial Institution OR Customer Service.
- Ability to work a flexible Monday-Saturday schedule.
- Good organizational, communication, interpersonal, and sales skills, along with the ability to multitask and manage time effectively.
- Attendance and promptness are pertinent.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form.
- Ability to handle problems involving several concrete variables in standardized situations.
- Bilingual (English/Spanish).
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
