Member Services Representative

4 days ago


San Antonio, Texas, United States Taymax Group Full time

Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Taymax Group. As a key member of our fitness center team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.

Key Responsibilities

  • Customer Service
    • Provide a positive and welcoming experience for members, prospective members, and guests.
    • Respond to member inquiries and concerns in a timely and professional manner.
  • Front Desk Operations
    • Manage front desk activities, including checking members into the system, handling phone calls, and assisting with tours.
    • Process new member sign-ups, calculating rates and monthly payment amounts.
  • Account Management
    • Facilitate updates to member accounts as needed.
  • Club Maintenance
    • Assist in maintaining the cleanliness and organization of the fitness center.

Requirements

  • Education
    • High school diploma or equivalent required.
  • Experience
    • Customer service background preferred.
  • Skills
    • Basic computer proficiency.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting up to 50 pounds.


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