Bilingual Call Center Representative

3 days ago


San Antonio, Texas, United States AtWork - San Antonio Healthcare Full time
Job Title:

Bilingual Call Center Representative

Job Type:

Full-time / Part-time

Location:

San Antonio, TX

Company Overview:

AtWork Medical is a dynamic and growing company that connects clients and customers through our call center services. We are currently seeking a skilled Bilingual Call Center Representative who is fluent in Spanish. If you are ready for an exciting career and have excellent computer skills, multitasking abilities, and a commitment to customer satisfaction, we want to hear from you.

Position Details:Full-Time Opportunities:

Monday to Friday, 8:00 am to 5:00 pm

Part-Time Opportunity:

Monday to Thursday, 8:30 pm to 2:30 pm

Paid Training:

We invest in your success from day one.

Temp-to-Hire:

After 90 days, there's potential for a permanent position.

Responsibilities:Key Responsibilities:
  • Strive for efficient and effective issue resolution on every call.
  • Navigate the practice management system to access patient accounts and encounters using various criteria (name, birth date, social security number, account number).
  • Proficiently schedule, reschedule, and cancel appointments based on patient or clinic needs.
  • Demonstrate strong scheduling abilities across medical, obstetrics, dental, and behavioral health services.
  • Answer calls professionally, following the provided script and identifying yourself and the clinic.
  • Understand insurance programs, especially Medicaid and CHIP, to assist callers effectively.
  • Make proactive reminder calls to patients (if not automated) and follow up as needed.
Requirements:
  • Fluent in Spanish (written and spoken)
  • Computer proficiency
  • Excellent multitasking skills
  • Commitment to providing outstanding customer service
  • Current TB test (assistance available)
  • Willingness to adhere to Covid and Flu Immunization requirements.
Job Types:

Full-time, Contract

Salary:

From $15.00 per hour

Benefits:

401(k), Dental insurance, Health insurance

Schedule:

8-hour shift, Day shift, Monday to Friday



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