Bilingual Outbound Call Center Representative

22 hours ago

San Antonio, Texas, United States Signify Health Full time
Job Summary

We are seeking a highly motivated and results-driven Bilingual Outbound Call Center Representative to join our Member Engagement team at Signify Health. As a key member of our team, you will be responsible for contacting members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation.

Key Responsibilities
  • Make an average of 50 outbound calls per hour to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
  • Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
  • Present a positive, professional, and high energy approach to clients, health plan members, and team members.
  • Meet daily goals set by the department, including 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.
  • Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
  • Monitor performance results, including appointments, calls, handle time, and productivity using designated reporting systems.
  • Report member complaints and escalations immediately to Member Engagement Managers.
  • Participate in peer side-by-side coaching as needed.
  • Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
Requirements
  • A High School Diploma or equivalent is preferred.
  • 1+ year call center experience OR 2+ years general work experience required.
  • Previous outbound call center or high volume experience working in a metrics-driven environment, with an auto dialer, and/or using scripts is preferred.
  • A desire to work in an efficient, results-oriented outbound call center environment.
  • Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
  • Good communication skills, friendly and conversational.
  • Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
  • Strong computer skills and the ability to use multiple systems at the same time, while making calls.
  • Proficiency in the English language.
Benefits
  • Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date.
  • Bi-weekly pay with monthly commission bonus potential.
  • 401K, employee stock purchase program and tuition reimbursement.
  • Employee discount programs.
Work From Home Requirements

To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions of Employment
  • Successful completion of background check is required for this position.

  • Bilingual Call Center Representative

    3 days ago

    San Antonio, Texas, United States AtWork - San Antonio Healthcare Full time

    Job Title:Bilingual Call Center RepresentativeJob Type:Full-time / Part-timeLocation:San Antonio, TXCompany Overview:AtWork Medical is a dynamic and growing company that connects clients and customers through our call center services. We are currently seeking a skilled Bilingual Call Center Representative who is fluent in Spanish. If you are ready for an...

  • Bilingual Call Center Representative

    4 weeks ago

    San Antonio, Texas, United States AtWork - San Antonio Healthcare Full time

    Job Title:Bilingual Call Center RepresentativeJob Type:Full-time / Part-timeLocation:San Antonio, TX (South Side)Company Overview:AtWork Medical is a dynamic and growing company that connects clients and customers through our call center services. We are currently seeking a skilled Bilingual Call Center Representative who is fluent in Spanish. If you re...

  • Bilingual Call Center Representative

    2 weeks ago

    San Antonio, Texas, United States AtWork Group Full time

    Job Title:Bilingual Call Center RepresentativeJob Type:Full-time / Part-timeLocation:San Antonio, TX (South Side)Company Overview:AtWork Medical is a dynamic and growing company that connects clients and customers through our call center services. We are currently seeking a skilled Bilingual Call Center Representative who is fluent in Spanish. If you re...

  • Bilingual Customer Service Representative

    3 days ago

    San Antonio, Texas, United States TKC Holdings, Inc. Full time

    Bilingual Call Center AgentThe Bilingual Call Center Agent will provide exceptional customer service by responding to inbound calls and making outbound calls to existing and new customers. Key responsibilities include:Providing timely and effective solutions to customer inquiriesResolving customer complaints in a professional and courteous...

  • Outbound Sales Specialist

    4 weeks ago

    San Antonio, Texas, United States Tri-Starr Talent Full time

    Unlock Your Earning PotentialAre you a driven and results-oriented individual looking for a challenging role that offers a competitive salary and uncapped commission? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our team as a Lead Generation Specialist.Key...

  • Bilingual Spanish Call Center Representative

    1 month ago

    San Angelo, Texas, United States ConServe Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Bilingual Spanish Call Center Representative to join our team at ConServe. As a Debt Counselor, you will play a critical role in managing and collecting on delinquent accounts using a consultative approach. Your strong communication skills, attention to detail, and ability to work in a...

  • Bilingual Collections Specialist

    2 weeks ago

    San Antonio, Texas, United States Sun Loan Company Full time

    About the RoleThe Bilingual Collections Specialist is a key member of our team at Sun Loan Company, providing exceptional customer service and support to our customers and branch offices from our centralized call center in San Antonio, TX.Key ResponsibilitiesTake a mix of inbound and outbound calls to collect on past due or delinquent accounts.Build strong...

  • Bilingual Spanish Call Center Representative

    1 month ago

    San Angelo, Texas, United States ConServe Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Bilingual Spanish Call Center Representative to join our team at ConServe. As a Debt Counselor, you will play a critical role in managing and collecting on delinquent accounts using a consultative approach. Your strong communication skills, attention to detail, and ability to work in a...

  • Onsite Call Center Representative

    4 weeks ago

    San Antonio, Texas, United States Randstad North America, Inc. Full time

    Job Opportunity at Randstad North America, Inc.We are seeking a qualified professional to fill an onsite call center position with a Fortune 500 healthcare company located in San Antonio, TX.Key Responsibilities:Work in a call center environmentRepresent the company in a professional mannerProvide excellent customer serviceRequirements:Ability to work onsite...

  • Bilingual Collections Specialist

    3 weeks ago

    San Antonio, Texas, United States Sun Loan Company Full time

    About the RoleSun Loan Company is seeking a highly skilled Bilingual Collections Specialist to join our team in San Antonio, TX. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and branch offices from a centralized call center.Key ResponsibilitiesCollect on past due or delinquent...

  • Bilingual Collections Specialist

    4 weeks ago

    San Antonio, Texas, United States Brundage Management Company, Inc. Full time

    Job SummaryWe are seeking a highly skilled and bilingual Collections Specialist to join our team. As a Collections Specialist, you will be responsible for providing exceptional customer support and resolving delinquency status for past due accounts.Key ResponsibilitiesReview assigned past due accounts to determine options to bring account currentContact...

  • Bilingual Collections Specialist

    3 days ago

    San Antonio, Texas, United States Sun Loan Full time

    {"title": "Bilingual Collections Specialist", "description": "Job SummarySun Loan is seeking a highly skilled Bilingual Collections Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers while collecting on past due or delinquent accounts.Key ResponsibilitiesTake a...

  • Customer Service Representative

    2 weeks ago

    San Antonio, Texas, United States Smarter Call Center Full time

    Job OverviewSmarter Call Center is seeking a highly skilled Customer Service and Technical Support Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and delivering a positive experience.Key Responsibilities:Providing timely...

  • Bilingual Customer Service Representative

    3 weeks ago

    San Antonio, Texas, United States Total Quality Logistics Full time

    About the RoleWe are seeking a highly skilled Bilingual Customer Service Coordinator to join our 2nd Shift Customer Service team. As a key member of our team, you will be the liaison between our sales department and transportation partners, ensuring seamless communication and resolving any issues that may arise.What's in it for YouCompetitive compensation...

  • Bilingual Outside Sales Representative

    2 days ago

    San Antonio, Texas, United States XL Parts LLC Full time

    Job Title: Bilingual Outside Sales RepresentativeAt XL Parts LLC, we are seeking a highly motivated and experienced Bilingual Outside Sales Representative to join our team. As a key member of our sales team, you will be responsible for building and maintaining relationships with our clients, developing strategies to grow our existing business book, and...

  • Bilingual Customer Service Representative

    2 weeks ago

    San Antonio, Texas, United States Total Quality Logistics Full time

    About the RoleWe are seeking a highly skilled Bilingual Customer Service Coordinator to join our 2nd Shift Customer Service team. As a key member of our team, you will be the primary point of contact between our sales department and transportation partners, ensuring seamless communication and resolving any issues that may arise.What We OfferCompetitive...

  • Bilingual Sales Representative

    3 weeks ago

    San Antonio, Texas, United States XL Parts LLC Full time

    Job SummaryWe are seeking a highly motivated and results-driven Bilingual Sales Representative to join our team at XL Parts LLC. As a key member of our sales team, you will be responsible for building and maintaining relationships with our clients, developing strategies to grow our business, and achieving sales targets.Key ResponsibilitiesConduct sales...

  • Customer Service Representative

    1 month ago

    San Antonio, Texas, United States Frost Bank Full time

    Job OpportunityAt Frost Bank, we're committed to providing exceptional banking services to our customers. As a Customer Service Representative, you'll play a vital role in addressing their needs from our 24/7 contact centers. Your primary responsibility will be to answer inbound and outbound calls, identify issues, and partner with other business lines to...

  • Customer Service Representative

    3 weeks ago

    San Antonio, Texas, United States Smarter Call Center Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled and customer-focused Customer Service and Technical Support Representative to join our team at Smarter Call Center. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and...

  • Call Center Manager

    3 weeks ago

    San Antonio, Texas, United States Valencia Group Full time

    Job SummaryThe Call Center Manager is a key role within the Valencia Hotel Collection, responsible for leading and managing the daily operations of the Central Reservations Office (CRO). This position involves overseeing a team of agents, ensuring maximum efficiency, and maintaining high levels of customer service.Key ResponsibilitiesLead and manage a team...